Customer Service Advisor

1 week ago

Aston Clinton, United Kingdom Kingspan Water and Energy Full time

Job Title: Customer Experience Advisor - GB (Maternity Cover)


Work Schedule: Monday to Friday - 9 am to 5 pm


About Kingspan Klargester:

As a leading manufacturer in sustainable products, Kingspan Klargester stands at the forefront of the global market. With a diverse client base including homeowners, builders, and installers, we are committed to delivering ethical, sustainable solutions and a premium service. Join our team and contribute to a future where sustainable practices are central to building.


Job Overview:

Join our team as a Customer Experience Advisor and become a key player in orchestrating a delightful customer journey post-purchase. In this dynamic role, you'll track and enhance the customer experience, ensuring seamless interaction across multiple channels and platforms. By liaising effectively with Production, Transport, and Sales teams, you'll tackle challenges head-on, significantly boosting customer satisfaction and loyalty.


Key Responsibilities:

  • Support the CS Team Leader in the SR (GRN) process.
  • Processing Sales orders and online orders on to the ERP system
  • Answering basic customer post sale enquiries, sending Drawings and install manuals.
  • Support Customers post order with Technical Guidance, install enquiries.
  • Liaise with the site customer regarding delivery dates, ensuring all order information is correct. Postcode, contact numbers, delivery dates, offloading.
  • Up sale of offloading facilities
  • Ensure large CTP and Commercial Pump station orders are project Managed. Touch all through process so to ensure products are not built unnecessarily and its delivered-on time and in full.
  • Maintain orders with changes on orders including delivery dates, address, products or on hold.
  • Help maintain and update customer data (GDPR Compliance)
  • Answering incoming warranty call's overflow and answer where capable
  • General administrative responsibilities and/or other reasonable duties as required.
  • Helping to collect data/carrying our surveys for NPS


Skills and Qualifications:

  • Communication: Strong phone etiquette and the ability to clearly convey information.
  • Analytical Acumen: Excellent skills in analyzing customer needs and crafting personalized solutions.
  • Technical Proficiency: Experienced with Microsoft Office and general computer applications.
  • Detail-Oriented: Sharp attention to detail with a capacity for high-quality data entry.
  • Interpersonal Skills: A friendly and engaging disposition to build strong relationships with customers.
  • Driving: Full UK driving license.


Join Our Team: As a Customer Experience Advisor, you'll have the opportunity to directly impact our customers' satisfaction and help us grow our brand. If you're passionate about providing exceptional service and ready to make a significant impact, apply today to help us drive continuous improvement and celebrate every customer's success.


We are an Equal Opportunities employer. We do not discriminate on grounds of religious belief or political opinion. We practice equality of opportunity in employment and select the best person for the job.



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