Operations Coordinator Specialist

12 hours ago


Aston, United Kingdom P&O Ferrymasters. Full time

P&O Ferrymasters is committed to delivering exceptional customer service and ensuring the timely arrival of goods. As Contract Co-ordinator, you will play a crucial role in supporting our Operations Supervisor in achieving this goal.

Job Summary

This is a challenging and rewarding role that requires excellent communication and organisational skills. You will be responsible for managing bookings, liaising with other departments, and providing exceptional customer service.

Responsibilities and Duties
  1. Manage bookings and ensure collection and delivery expectations are met in an efficient and effective manner.
  2. Liaise with Customer personnel on a daily basis in a professional manner.
  3. Support activities such as customs clearance and standkit change overs.
  4. Collate information relevant for various KPI's on a weekly and monthly basis and report to line manager.
Requirements

To be successful in this role, you will need:

  • Previous experience in a customer-focused operational role.
  • Excellent customer service skills, with the ability to develop and maintain good working relationships.
  • Good numeracy skills and knowledge of IT systems.
  • H&S knowledge and awareness would also be an advantage.
What We Offer

We offer a competitive salary of £25,000 - £28,000 per annum, dependent on experience. You will also receive company pension, P&O Ferries travel concessions, Employee Assistance Scheme, and an employee wellbeing programme.

Additionally, we offer opportunities for personal and professional training and development, as well as a benefits platform including a range of voluntary health insurances, cycle to work, and retail discounts.



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