Operations Coordinator Specialist
12 hours ago
P&O Ferrymasters is committed to delivering exceptional customer service and ensuring the timely arrival of goods. As Contract Co-ordinator, you will play a crucial role in supporting our Operations Supervisor in achieving this goal.
Job SummaryThis is a challenging and rewarding role that requires excellent communication and organisational skills. You will be responsible for managing bookings, liaising with other departments, and providing exceptional customer service.
Responsibilities and Duties- Manage bookings and ensure collection and delivery expectations are met in an efficient and effective manner.
- Liaise with Customer personnel on a daily basis in a professional manner.
- Support activities such as customs clearance and standkit change overs.
- Collate information relevant for various KPI's on a weekly and monthly basis and report to line manager.
To be successful in this role, you will need:
- Previous experience in a customer-focused operational role.
- Excellent customer service skills, with the ability to develop and maintain good working relationships.
- Good numeracy skills and knowledge of IT systems.
- H&S knowledge and awareness would also be an advantage.
We offer a competitive salary of £25,000 - £28,000 per annum, dependent on experience. You will also receive company pension, P&O Ferries travel concessions, Employee Assistance Scheme, and an employee wellbeing programme.
Additionally, we offer opportunities for personal and professional training and development, as well as a benefits platform including a range of voluntary health insurances, cycle to work, and retail discounts.
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