Team Leader

6 days ago

Bracknell, Bracknell Forest, United Kingdom Look Ahead Full time
About the Role

We are seeking a highly skilled and experienced Team Leader to join our Young People service in Bracknell. As a key member of our team, you will be responsible for ensuring the delivery of high-quality services to our customers.

Key Responsibilities
  • Lead and motivate your team to ensure the championing of a positive local culture within your service
  • Deliver effective supervision and team meetings with staff and ensure that information, reporting, and communication are maintained
  • Responsible for the personal development of staff, identifying high performers, and feeding into the organisation's succession plans
  • Ensure that Key Performance Indicators (KPIs) required as part of the Contract are met and recorded correctly
  • Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in your patch
  • Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
  • Carry out other administrative tasks as relevant to the service and directed by the Contract Manager/Heads of Operations
  • Deliver an out-of-hours on-call service for the region, where required
  • Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate
  • Ensure Look Ahead Health and Safety policies are always adhered to and to uphold all health and safety responsibilities within relevant policies and local protocols
  • Ensure that all other Look Ahead policies and procedures are adhered to
  • Engage positively in reflective practice sessions with colleagues
About You
  • Enjoys social interaction and the company of others, networks in the local business community
  • Approachable and open behaviour
  • Prefers working as part of a group or team
  • Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
  • Has a practical and logical mind and is naturally well-organised
  • Thrives on change and enjoys dynamic, diverse environments
  • Is confident with high levels of self-esteem
  • Is respectful, articulate, and sensitive in style of communication
  • Is passionate and enthusiastic about their career and job experiences
  • Is motivated towards excellence and improvement of personal performance with a can-do attitude
Requirements
  • At least two years' experience of effectively managing and developing staff to ensure delivery of services performance targets
  • Experience of delivering to housing management performance targets
  • Desirable: Educated to degree level or equivalent, other relevant professional memberships and/or specialist qualifications are desirable, full driving licence and access to use of vehicle

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