Estate Management Team Leader

7 days ago


Bracknell, Bracknell Forest, United Kingdom Chancellors Full time

This is an exciting opportunity to join Chancellors as a Property Manager Team Leader. We are looking for highly organised and enthusiastic individuals who are specialised in the field of property management. Ideally candidates will be ARLA qualified with previous property management experience or estate agency experience.

Key Responsibilities:

  1. Maximise current and future income opportunities by ensuring the team focuses on and maximises referral and recommendation opportunities.
  2. Monitor performance against targets and service levels to drive business growth.
  3. Implement and continually re-enforce changes to processes and systems with an emphasis on efficiency and improvement, ensuring full and effective use by all staff.
  4. Manage a team of 3 – 6, providing focus and direction to achieve business objectives.
  5. Investigate and resolve queries and problems in a timely and professional manner.
  6. Liaise with third-party suppliers to arrange works to be undertaken, ensuring seamless delivery.
  7. Develop and build strong relationships with key clients, driving customer satisfaction and loyalty.
  8. Liaise and negotiate between landlords and tenants, resolving disputes and ensuring mutually beneficial outcomes.

Requirements:

  1. Excellent communication skills, with the ability to effectively communicate with clients and colleagues.
  2. Highly organised with an acute attention to detail, ensuring accuracy and precision in all tasks.
  3. Quick to learn and follow procedures, with a proactive approach to continuous improvement.
  4. Previous customer service experience, with a strong focus on delivering exceptional customer experiences.
  5. Ability to remain calm and positive under pressure, with a solutions-focused approach to challenges.

In return, you will have the opportunity to work within a dynamic and exciting sales environment, building a successful career within a leading property management company.



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