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Property Management Team Leader
2 months ago
Job Summary:
This is a unique opportunity for a Property Management Team Leader to join Property Personnel, a leading estate agency, at their flagship office in Bracknell.
We are seeking a highly organised and enthusiastic individual who is specialised in the field of property management. To be considered, you should be ARLA qualified with previous senior property management experience and natural leadership skills.
Key Responsibilities:
- Maximise current and future income opportunities through effective management and negotiation.
- Ensure the team focuses on and maximises referral and recommendation opportunities to drive business growth.
- Monitor performance against targets and service levels, identifying areas for improvement and implementing changes to processes and systems.
- Manage a team of 3 to 6, providing focus and direction to achieve business objectives.
- Investigate and resolve queries and problems, ensuring excellent customer service.
- Liaise with third-party suppliers to arrange works to be undertaken, ensuring timely and cost-effective solutions.
- Develop and build strong relationships with key clients, understanding their needs and preferences.
- Liaise and negotiate between landlords and tenants, resolving disputes and finding mutually beneficial solutions.
Personal Specification:
- Be ARLA qualified and have excellent communication skills, both written and verbal.
- Have accurate administrative skills, with attention to detail and ability to multitask.
- Be highly organised, with a proactive approach to problem-solving and a positive attitude under pressure.
- Have previous customer service experience, with a focus on delivering exceptional results.
Benefits:
Property Personnel offers a competitive salary of £35,000 to £45,000, dependent on previous experience, plus a commission incentive enabling you to earn up to £55,000. Additionally, you will have access to quarterly award trips and prizes for top performers, as well as continuous career and personal development opportunities.
