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Team Leader

2 months ago


Bracknell, Bracknell Forest, United Kingdom Look Ahead Full time
About the Role

We are seeking a highly skilled and compassionate Team Leader to join our Young People service in Bracknell. As a key member of our team, you will be responsible for ensuring the delivery of high-quality support services to our customers.

Key Responsibilities
  • Lead and motivate your team to deliver exceptional service outcomes
  • Develop and implement effective supervision and team meetings to ensure staff are equipped to meet performance targets
  • Responsible for the personal development of staff, identifying high performers and contributing to the organisation's succession plans
  • Ensure Key Performance Indicators (KPIs) are met and recorded correctly
  • Develop key business relationships with customers and external parties to ensure service delivery excellence
  • Participate in the initial and continuous assessment of customer needs and ensure support planning is carried out in line with assessed needs
  • Carry out other administrative tasks as required by the Contract Manager/Heads of Operations
About You

We are looking for an individual who is passionate about delivering high-quality support services and has a strong track record of managing and developing staff. You will be a natural leader, able to motivate and inspire your team to achieve exceptional results.

You will be a strong communicator, able to build effective relationships with customers, staff, and external partners. You will be highly organized, able to prioritize tasks and manage multiple projects simultaneously.

You will be a resilient and adaptable individual, able to thrive in a dynamic and fast-paced environment. You will be committed to delivering exceptional customer outcomes and will be passionate about making a positive difference in the lives of our customers.

What We Offer

We offer a competitive salary and a range of benefits, including annual leave, pension schemes, staff discounts, healthcare, and career progression opportunities. You will be part of a dynamic and supportive team, committed to delivering high-quality support services to our customers.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.