Hospitality Department Head

3 weeks ago


London, Greater London, United Kingdom WSH Group Full time
About the Role

We are looking for a highly experienced Hospitality Department Head to lead our hospitality team at WSH Group. This is a full-time position responsible for managing the hospitality team, including hiring, training, and performance evaluations.

The ideal candidate will have a successful background in 5-star/Michelin-star environment and strong leadership skills, with the ability to work on own initiative. They will be financially and commercially astute, with excellent communication and customer service skills.

Key Responsibilities
  • Lead the hospitality team, ensuring a positive and productive work environment that promotes teamwork and professional development.
  • Develop and implement strategies to enhance guest satisfaction and loyalty, working closely with clients to understand their needs and deliver exceptional event experiences.
  • Negotiate and manage contracts with vendors and suppliers, ensuring the availability and quality of resources.
  • Monitor and analyze guest feedback to identify areas for improvement, addressing and resolving guest complaints and feedback promptly and professionally.
Requirements
  • Successful hospitality background in 5-star/Michelin-star environment ideally within Contract Catering.
  • Ability to display a real passion for food and customer service.
  • Strong leadership and interpersonal skills, with the ability to demonstrate an analytical approach to problem-solving.
  • Excellent communication and customer service skills, with strategic thinking and the ability to work on own initiative.
  • Financially and commercially astute, with proficiency in hospitality management software and tools.
Salary Range

$65,000 - $85,000 per year, depending on experience.



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