Luxury Hotel Front of House Manager
4 days ago
At Maybourne Group, we are seeking an experienced and dedicated individual to fill the role of Front of House Manager. This is an exciting opportunity for a talented professional to join our fast-paced and high-performing team renowned for their approach and delivery of unparalleled service.
Main Responsibilities- Drive the performance of the Front of House function at The Berkeley, ensuring a highly effective operation, delivery of guest service excellence, and maximisation of revenue and profitability across all areas.
- Maintain a deep understanding of Forbes & LQA company specific standards and standard operating procedures (SOP's), ensuring they are consistently achieved across the Front of House Division.
- Work closely with the Group Reservations function to anticipate client needs and preferences, implementing effective service strategies to achieve guest satisfaction.
- Develop and maintain a valued amenities program and guest recognition programs for our guests, fostering a strong sense of loyalty and retention.
- Provide effective leadership throughout the division, developing a strong team culture and ethos that supports high levels of guest service delivery, effective communication, and knowledge sharing.
To succeed in this role, applicants should demonstrate genuine dedication to The Berkeley and a commitment to consistent quality in our product and service.
We anticipate applicants will have previous experience as Front Office Manager and have worked in a similar role within a luxury hotel environment.
A competitive salary of £50,000 - £60,000 per annum, commensurate with experience, is offered, along with an excellent benefits package, including enhanced maternity and paternity pay, holiday allowance increases after 3 and 5 years of service, travel season ticket loans, pension scheme, health and wellbeing support, recognition and career development opportunities.
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