Customer Support Specialist

7 days ago


Basingstoke, Hampshire, United Kingdom Medstrom Full time

We are seeking a highly skilled Service Technician to join our team at Medstrom.

About the Role

This is an exciting opportunity for a motivated individual with excellent customer service skills to provide high-quality products and support to customers in Basingstoke, Andover, and Winchester areas.

As a Service Technician, you will be responsible for delivering clean, ready-to-use products around the hospital site, collecting used products, daily travel to the Thame service centre, disinfecting and testing products, and maintaining available product stock and spare parts inventory.

Main Responsibilities
  • Deliver clean, ready-to-use products around the hospital site
  • Collect used products from around the hospital site
  • Daily travel to the Thame service centre to collect new stock and supplies
  • Disinfect, function check, repair and electrical safety test products
  • Maintain available product stock and spare parts inventory

The role requires 37.5 hours per week, 8:30am-5pm Monday to Friday, with participation in an out-of-hours on-call rota once trained.

About You

To succeed in this role, you will need to have:

  • A proactive, can-do attitude
  • Excellent customer service skills
  • The ability to communicate effectively
  • The ability to work under your initiative, and follow procedures laid out by the business to achieve deadlines
  • Basic knowledge of hygiene and safety rules
  • Basic PC skills to include email and MS Office
  • DBS-checked (or the willingness to complete one)

We offer a competitive basic salary of £24,859 with an estimated potential earning of approximately £28,000+ with on-call payments.

In addition to the salary, you will also receive company benefits including a contributory pension scheme, 33 days annual leave inclusive of bank holidays, discounts and cashback on shopping, supermarkets, and holidays as part of our rewards scheme along with other wellbeing benefits, and salary sacrifice schemes including Cycle to Work.


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