Lead Operations Specialist

3 weeks ago

Bristol, Bristol, United Kingdom Crux Product Design Full time
About the Role:

The Head of Operations will be responsible for overseeing the operation of our lab and workshop, IT and procurement teams. This role will drive operational excellence and support the company's strategic initiatives.

Key Responsibilities:
  • Lab and Workshop: Supervise the operations of our UK lab and workshop, ensuring safety, efficiency, and the highest standards of quality control.
  • Procurement: Supervise the Procurement Officer, leading supplier onboarding, including negotiating NDAs, contracts, completing supplier questionnaires, and managing ongoing supplier relationships to ensure effective performance and compliance. Ensure cost-effective purchasing.
  • IT Management Oversight: Supervise the IT Manager, who manages the IT team and software infrastructure, ensuring robust and secure IT operations that are scalable to support future growth and expansion.
  • Team Leadership: Mentor and manage the operations team, fostering a culture of excellence and continuous improvement.
  • Health & Safety: Lead Health & Safety initiatives and ensure compliance across the business.
  • Process Improvement: Continually improve operational processes across the business to enhance efficiency, effectiveness, and scalability, ensuring that all departments adhere to best practices.
  • Contract Management: Handle the renewal of client Master Service Agreements (MSAs), ensuring project team awareness and compliance, and manage operational oversight of insurance requirements and renewals.
  • Strategic Planning: Develop and implement operational strategies that align with the company's goals and objectives.
  • Cross-Functional Collaboration: Work closely with the other Heads of Function and the Leadership team to ensure the operations function supports project execution effectively.
  • Support Company Growth: Play a key role in supporting the company's growth initiatives, including the expansion into our new Boston, US office.
  • International Expansion: Collaborate with cross-functional teams to ensure the successful establishment and operation of the Boston office, aligning with global operational standards and practices.

Requirements:
  • Proven experience in an operational leadership role within a similar industry.
  • Demonstrated ability to manage laboratory and workshop environments.
  • Strong knowledge of IT infrastructure and systems management.
  • Experience in procurement processes and supplier management.
  • Excellent strategic planning and organisational skills.
  • Effective presentation and interpersonal communication skills with internal and external stakeholders.

What We're Looking For:
  • Previous experience in the medical device or consumer product industries.
  • Degree in a related field.
  • Certifications in IT management, procurement, or operations.
  • Experience with SAP Business ByDesign or similar IT system implementations.

Our Core Values:
  • Integrity: Professional, Non-arrogant, Trusted, Open
  • Ingenuity: Curious, Proactive, Inventive
  • Invested: Relationships, Collaboration, Knowledge

Why Work with Us:

We're a dynamic and fast-growing engineering consultancy that takes pride in its outstanding work and supportive work environment.

As a member of our team, you'll collaborate with a diverse group of skilled professionals who excel in their respective fields. Our strong community is built upon effective communication and happy employees, collaboration in project work and regular social events are the norm.

Check out what an opportunity at Crux offers you: Life at Crux

If you're interested in working on multidisciplinary design projects, tackling some of the toughest briefs in the medical and consumer goods sectors, then we want to hear from you

  • Customer Service Team Lead

    3 weeks ago

    Bristol, Bristol, United Kingdom Motability Operations Full time

    About The RoleMotability Operations is seeking a Customer Contact Centre Team Manager to lead a team of Customer Service Specialists in Bristol. Reporting to a Customer Service Manager, the key responsibilities of this role include planning, prioritising, coaching, and developing the team to drive results and make things happen.The ideal candidate will have...

  • Operational Learning and Development Specialist

    3 weeks ago

    Bristol, Bristol, United Kingdom Motability Operations Full time

    About the RoleJob OverviewMotability Operations (MO) is seeking a skilled professional to join our Operational Learning and Development department. This exciting opportunity will support teams in Customer Services and the dealer partner network. As a key member of our team, you will collaborate with colleagues to deliver high-quality learning experiences,...

  • Customer Service Team Lead

    3 weeks ago

    Bristol, Bristol, United Kingdom Motability Operations Full time

    About The RoleMotability Operations is seeking a Customer Contact Centre Team Manager to lead and inspire a team of Customer Service Specialists in Bristol. Reporting to a Customer Service Manager, the successful candidate will be responsible for managing team performance, coaching and developing members, and driving results.Key ResponsibilitiesManage...

  • Operations Coordinator Specialist

    2 weeks ago

    Bristol, Bristol, United Kingdom Motability Operations Full time

    About The RoleMotability Operations is seeking an Operations Coordinator to join our team in Bristol on a 6-month fixed-term contract. As an Operations Coordinator, you will assist the Logistics & Vehicle Assignment Team in ensuring that all vehicles being returned from the scheme are allocated, routed and moved through the correct sales channel and are...

  • Customer Service Team Lead

    4 weeks ago

    Bristol, Bristol, United Kingdom Motability Operations Full time

    About The RoleMotability Operations is seeking a Customer Contact Centre Team Manager to lead and inspire a team of Customer Service Specialists in Bristol. Reporting to a Customer Service Manager, the key responsibilities of this role are to drive results and make things happen by planning, prioritising, coaching, and developing your team.In this role, you...

  • Customer Service Team Lead

    1 month ago

    Bristol, Bristol, United Kingdom Motability Operations Full time

    About The RoleMotability Operations is seeking a Customer Contact Centre Team Manager to lead and inspire a team of Customer Service Specialists in Bristol. Reporting to a Customer Service Manager, the successful candidate will drive results and make things happen by planning, prioritising, coaching, and developing their team.Key ResponsibilitiesManage...

  • Strategic Portfolio Lead

    3 weeks ago

    Bristol, Bristol, United Kingdom Motability Operations Full time

    About The RoleA key position in our Technology leadership, the Head of Strategy and Portfolio is accountable for maintaining the overall technology strategy, roadmap, and budget. This includes ensuring alignment between strategic objectives and technology investments across all technology functions, facilitating and informing decision making, and providing...

  • Customer Experience Specialist

    4 weeks ago

    Bristol, Bristol, United Kingdom Motability Operations Full time

    Are you passionate about delivering exceptional customer experiences and making a positive impact? Do you want a career that empowers you to make a difference? As a Customer Experience Specialist at Motability Operations, you'll have the opportunity to work in a unique and dynamic environment where you'll be trusted to make decisions for customers, with no...

  • Operations Coordinator

    4 weeks ago

    Bristol, Bristol, United Kingdom Motability Operations Full time

    About The RoleMotability Operations is seeking an Operations Coordinator to assist the Logistics & Vehicle Assignment Team in Bristol. As an Operations Coordinator, you will be responsible for ensuring the efficient allocation, routing, and sale of vehicles returned from the scheme. You will work closely with 3rd party partners, manage team reporting and...

  • Operations Coordinator

    4 weeks ago

    Bristol, Bristol, United Kingdom Motability Operations Full time

    About The RoleMotability Operations is seeking a skilled Operations Coordinator to assist the Logistics & Vehicle Assignment Team in Bristol. As an Operations Coordinator, you will play a crucial role in ensuring the efficient allocation, routing, and sale of vehicles returned from the scheme, meeting service level agreements and customer expectations.About...

  • Operations Coordinator

    4 weeks ago

    Bristol, Bristol, United Kingdom Motability Operations Full time

    About The RoleMotability Operations is seeking a skilled Operations Coordinator to assist the Logistics & Vehicle Assignment Team in Bristol. As an Operations Coordinator, you will play a crucial role in ensuring the efficient allocation, routing, and sale of vehicles through our sales channels, meeting service level agreements. You will collaborate with 3rd...

  • Operations Coordinator

    4 weeks ago

    Bristol, Bristol, United Kingdom Motability Operations Full time

    About The RoleMotability Operations is seeking a skilled Operations Coordinator to assist the Logistics & Vehicle Assignment Team in ensuring the efficient allocation, routing, and sale of vehicles returned from the scheme. The ideal candidate will have excellent communication skills, attention to detail, and the ability to work under pressure to meet...

  • Wellbeing Lead

    2 weeks ago

    Bristol, Bristol, United Kingdom Motability Operations Limited Full time

    About The RoleWe are seeking a Wellbeing Lead to join our team on a full-time 12-month fixed term contract to support the delivery of the Motability Operations Wellbeing Strategy for colleagues across the organisation.Based in HR and reporting to the Health & Wellbeing Manager, the Wellbeing Lead will play a key role in the delivery of health and wellbeing...

  • IT Service Centre Hardware Specialist

    4 weeks ago

    Bristol, Bristol, United Kingdom Motability Operations Full time

    About The RoleAs an IT Service Centre Hardware Specialist at Motability Operations, you will be responsible for building and refreshing end-user hardware to ensure that our staff continue to work with current and reliable equipment. This is an onsite role that requires excellent customer service focus.This role involves responding to customers in a...

  • Digital Operations Specialist

    4 weeks ago

    Bristol, Bristol, United Kingdom Anson McCade Full time

    Digital Operations SpecialistAnson McCade is partnering with a leading consultancy to appoint a Digital Operations Specialist. This role will ensure bugs are analysed and fixed, identify and implement features for continuous improvement of applications. The Specialist will work in a collaborative environment, alongside key stakeholders, to ensure they can...

  • Customer Solutions Team Coordinator

    4 weeks ago

    Bristol, Bristol, United Kingdom Motability Operations Full time

    About The RoleWe are seeking a highly organized and detail-oriented Support Specialist to join our busy Customer Solutions department. As a Support Specialist, you will be responsible for reviewing incoming work, undertaking queries, and administrative tasks. You will also oversee the allocation of cases received into the department and ensure a fair and...

  • Digital Operations Specialist

    4 weeks ago

    Bristol, Bristol, United Kingdom Anson McCade Full time

    Digital Operations SpecialistAnson McCade is partnering with a leading consultancy to appoint a Digital Operations Specialist. The successful candidate will work within a fast-growing team to ensure bugs are analysed and fixed, identify and implement features for continuous improvement of applications. Key responsibilities include:Conducting root cause...

  • Software Development Specialist

    4 weeks ago

    Bristol, Bristol, United Kingdom Motability Operations Full time

    About The RoleThe Software Engineering team at Motability Operations is seeking an experienced software developer to join a product team that works closely with the business in delivering and maintaining software for our internal and external customers. It is an agile delivery environment with momentum from recent successes, with lots of exciting new...

  • Senior Gas Operations Lead

    3 weeks ago

    Bristol, Bristol, United Kingdom Rise Technical Recruitment Limited Full time

    **Gas Training and Operations Specialist Role**We are seeking an experienced Gas Training and Operations Specialist to join our team at Rise Technical Recruitment Limited. As a Gas Training and Operations Specialist, you will be responsible for providing gas training courses onsite at our facility and at clients' sites. You will work within our specialist...

  • Software Development Specialist

    4 weeks ago

    Bristol, Bristol, United Kingdom Motability Operations Full time

    About The RoleThe Software Engineering team at Motability Operations is seeking an experienced software developer to join a product team that works closely with the business in delivering and maintaining software for our internal and external customers.This is an agile delivery environment with momentum from recent successes, and lots of exciting new...