Courier Service Operations Coordinator

16 hours ago


Brighton, Brighton and Hove, United Kingdom Citysprint UK Ltd Full time

At Citysprint UK Ltd, we are on a fast track to become the leading courier services provider in the UK. As a Graduate Operations Associate, you will play a key role in our success by building excellent relationships with staff and clients in the Service Centre and beyond.

Job Overview

This is a permanent position based in Brighton, working 45 hours per week, Monday to Friday. The ideal candidate will be able to self-motivate and work with minimal supervision, designing and delivering effective operations with couriers and suppliers.

Key Responsibilities
  • Answer phone lines promptly and professionally, providing exceptional customer service.
  • Arrange relevant collections, transit routes, and deliveries, ensuring seamless logistics.
  • Work closely with suppliers (agents) to deliver a high-quality customer experience.
Requirements and Qualifications

We are looking for a skilled listener who can understand and empathize with customers while understanding context and the customer-supplier relationship. You should have the ability to motivate yourself and work independently, with a strong attention to detail.

Benefits

As a valued member of our team, you will enjoy an impressive holiday allowance that rises with your years of service. You will also receive:

  • An additional day off for your birthday.
  • A Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.
  • Enhanced Maternity and Paternity leave.
  • A complimentary day of annual leave to cherish unmissable family moments.
  • Access to a health and wellness program.
  • MEDICASH Perks at Work, offering various high-street discounts and rewards.
  • Ride to work scheme for fitness and cost savings.
  • Interest-free season ticket loans after one year of service.
Salary and Location

The estimated salary for this role is around £25,000 - £30,000 per annum, depending on experience. This position is based in Brighton, with easy access to public transportation and a vibrant city center.



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