Building Service Coordinator

2 weeks ago


Brighton, Brighton and Hove, United Kingdom Accurate Background LLC Full time

 

As a Service Delivery Coordinator at Accurate Background LLC, you play a pivotal role in ensuring exceptional service delivery to our Clients.

 

You are entrusted with maintaining open communication with Clients, ensuring they are well-informed about their screenings and required actions. Your customer service expertise is crucial in resolving queries efficiently and promoting a seamless workflow.

Key Responsibilities:

  • Deliver outstanding customer service to Clients.
  • Collaborate effectively with Operational teams to meet service delivery expectations.
  • Process tickets/queries in accordance with Service Level Agreements.
  • Maintain compliance with company policies, including Data Protection, Information Security, Health & Safety, Dignity at Work, and IT Acceptable Use.
  • Provide frontline administrative support to Clients, including timely responses to queries and screening updates.
  • Resolve minor Client complaints and escalate complex issues to the Operational Team Leader and/or CRM.
  • Document and escalate recurring issues for resolution.
  • Encourage Clients to utilize self-service through the VeroLive platform.
  • Maintain acceptable levels of performance, conduct, and attendance.

 



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