Student Services Coordinator
4 weeks ago
Job Summary
We are seeking a highly skilled and dedicated Student Services Coordinator to join our team at Study Group. As a key member of our student support team, you will be responsible for delivering exceptional student experiences across our International Study Centre (ISC) network and the Online Digital Learning Hub (OLDH).
Key Responsibilities
- Provide comprehensive support to students, agents, and parents during the pre-arrival and post-arrival phases of the student journey.
- Collaborate with colleagues across campuses to ensure seamless student experiences.
- Deliver administrative support on an ad-hoc basis, primarily supporting ISC campus and ODLH colleagues with 'post-arrival' duties.
- Accurately follow a suite of campus-based administrative processes, focusing on the management of booking information, debt management, and financial adjustments within agreed Service Level Agreements (SLAs).
- Proactively liaise with campus staff to identify needs and offer campus-based support where required.
Requirements
- Degree educated (desirable)
- Experience working in a busy office environment (essential)
- Experience working in a customer-focused role (essential)
- Excellent communication skills
- Commitment to delivering a seamless and exceptional student experience
- An interest in the International Higher Education Industry
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