Student Support Liaison
7 days ago
About the Role
This position is responsible for providing comprehensive support to students, agents, and parents throughout the student journey. Key responsibilities include delivering student-facing support, responding to enquiries, and issuing proactive communications to ensure a smooth student experience.
Key Responsibilities
- Deliver student-facing support as part of a centralised Pre-Arrival service
- Respond to student, agent, sponsor, and parent enquiries within agreed Service Level Agreements (SLAs)
- Issue proactive communications to students to ensure a smooth experience
- Accurately complete tasks such as accommodation fulfilment, airport transfers, and insurance products
- Support the Central Student Administration function during peak periods
- Provide administrative support to ISC campus and ODLH colleagues
- Accurately follow administrative processes and document completed tasks
About You
- Degree educated (desirable)
- Experience working in a busy office environment (essential)
- Experience working in a customer-focused role (essential)
- Excellent communication skills
- Commitment to delivering a seamless and exceptional student experience
About Us
Study Group is a leading international education provider dedicated to helping students achieve their goals. With a global network of offices and university partnerships, we offer a range of face-to-face, online, and hybrid study programmes to students worldwide.
Organisational Compliance
Study Group is committed to safeguarding and recognises its importance in enabling the best possible student experience and outcomes. Successful applicants will undergo background checks, reference checks, and ID verification.
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