Service Department Administrator

3 weeks ago


Kington, Worcestershire, United Kingdom Perfect Placement Full time

We are seeking a highly motivated and experienced Service Advisor to join our client's Service Department in Worcester. As a key member of the team, you will play a crucial role in delivering exceptional customer service and ensuring that all vehicle repairs and maintenance work is completed efficiently.

Key Responsibilities

Your main duties will include:

  • Consulting with customers on service and repair work required on their vehicles;
  • Creating job cards on in-house computer systems;
  • Updating customer and vehicle records accurately and efficiently;
  • Issuing invoices for payment;
  • Providing guidance on estimated costs of repairs and timescales of work due to be completed to customers.
Requirements and Qualifications

To be considered for this role, you will need:

  • A minimum of 2 years' experience as a Service Advisor in a busy service department;
  • Proven track record of delivering exceptional customer service;
  • Excellent communication and interpersonal skills to interact with customers and colleagues effectively;
  • Familiarity with Motor Dealership Database Software to manage job cards and customer records efficiently.


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