House Manager

2 weeks ago

Kington Langley UK, Chippenham, United Kingdom Kin House Full time

Position: House Manager


Kin House, a private-hire hotel and events space in Wiltshire, is seeking an experienced House Manager to oversee and deliver a busy calendar of events, including brand takeovers, corporate stays and weddings. As the senior leader on site, you will manage all of our in-house teams - including event management, grounds staff and housekeeping – leading by example to ensure an exceptional client experience from initial enquiry, to the delivery of the event itself. The right candidate is someone with a pro-active, entrepreneurial spirit, and who isn’t afraid to roll up their sleeves and get the job done. They must be an ambassador for Kin House’s brand standards, with keen attention to detail and a passion for service. A successful House Manager will work collaboratively with the company directors to help drive the business forward and actively seek ways to over deliver on guest experience.

We are looking for an events professional with a proven track record in a senior management position from a background in events management and operations. Experience in cross-department management is a must, and you will have a passion for leading and developing a team of event professionals who care about ensuring all client experiences are exceptional.


Responsibilities include:


  • Overseeing the smooth running of all departments, leading from the ground and by example to manage the guest experience from point of enquiry to the day of the event itself.
  • Ensuring the brand standards are met at all times through venue presentation, warm and professional customer interactions and communication.
  • Being the face of the business and leading by example to personally greet clients, anticipating needs, and ensuring a positive, professional and memorable guest experience that exceeds expectations.
  • Proactive sales focus to ensure the highest conversion rates from enquiries, including conducting and hosting client viewings and supporting the sales team in client visits.
  • Proactively implement ways to increase revenue and profitability, particularly from services provided by the F&B department.
  • Managing the relationship with our catering team and working with them to deliver exceptional weddings and events, including post-event reporting.
  • Genuine and approachable team leadership that will empower and inspire, including training and supporting staff, overseeing team rotas and all internal departments.
  • Day to day house management including maintaining suppliers, for example: cleaning, laundry, security, staffing.
  • Liaising with the Property Manager to ensure the building / site compliance is up to date. Identifying and escalating maintenance issues and dealing with these where necessary.
  • Monthly reporting including supplier invoices and supporting the Revenue Manager in achieving monthly budget targets.


Requirements:


  • 3 years’ experience in senior management position, ideally venue/assistant manager role
  • Highest level understanding of exceptional customer service and high-end hosting
  • Highly organised, efficient and detail-oriented
  • Strong background in luxury functions and events
  • A natural communicator with experience leading all departments within the hospitality sector
  • A passion for food and beverage
  • Proven record of working to budgets


Package:


  • Salary TBC
  • Achievement led bonus
  • Holiday allowance of 23 days (plus bank holidays)


Hours

  • 45 hours over 5 days on a rota basis including evenings and weekends


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