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Laser Support Specialist
2 months ago
Our client, Yamazaki Mazak, is a leading global manufacturing company based in the UK.
This is an excellent opportunity to work for a market-leading Machine Tool manufacturer who has been at the forefront of the industry for many years.
Due to increased demand within the department, our client now has a requirement for a Laser Support Engineer.
365 Resourcing is the preferred supplier to Mazak.
As a Laser Support Engineer, you will be responsible for enhancing the support in the Installation/Service organisations of our dealers in the National Distributor territories.
The role will be office-based but visits to customer sites across our dealer network and Europe will be required, sometimes at short notice and on occasion, for extended periods.
The Key Responsibilities:- Technical Assistance: Providing support to National Distributor dealers with technical assistance predominantly for laser processing machines.
- Machine Installation: Ensuring satisfactory machine installation.
- Fault Finding: Identifying and resolving machine faults.
- Repair: Carrying out repairs to maintain machine efficiency.
- Part Number Identification: Compiling detailed reports for submission to our HQ in Japan.
- Customer Satisfaction: Ensuring customer satisfaction through prompt and effective support.
- Travel: Traveling to Mazak branches or Customer sites in Europe to assist in problem solving, installations, etc.
- Knowledge and Skills: Possessing thorough knowledge of Mazak laser machines, with a 'hands-on' mechanical bias.
- Report Compilation: Ability to compile detailed reports using Microsoft Office.
- Communication: Willing to respond to email and phone calls out of normal working hours.
What We Offer:
- A successful, multi-national manufacturing company.
- Benefits that include 25 Days Holiday, Death in Service Package, and Well-being Programmes.
- AVIVA Pension, Free Uniform, Free Parking, and a Subsidised Restaurant on site.
- Company Mobile Phone and Laptop will all be provided.
- Working Days: 08:15am - 4:30pm Monday to Friday.
- Excellent salary and overtime potential as the role will involve working to customer demands.
