Experienced Hospitality Team Leader

4 weeks ago

Liverpool, Liverpool, United Kingdom Grosvenor Casinos Limited Full time
Job Title: Experienced Hospitality Team Leader

We are seeking an experienced hospitality team leader to join our team at Grosvenor Casino, Liverpool.

Key Responsibilities:
  • Lead the Food and Beverage Team to deliver exceptional customer service and achieve business objectives.
  • Ensure all departments are adequately resourced within budget and monitor performance through regular reviews and appraisals.
  • Support the development of team members through training and coaching, and assist in the induction of new team members.
  • Work closely with the Food and Beverage Manager to promote new business and suggest initiatives to achieve objectives.
  • Be responsible for your own performance and development needs, using this job description to highlight areas for further training or support.
  • Be multi-skilled in other departments to ensure the business can meet customer demands and operate efficiently.
Customer Responsibilities:
  • Deliver exceptional customer service, ensuring all customers have a value for money experience and want to return to the casino.
  • Be conversant with current promotions and products to ensure the best customer experience.
  • Offer and provide a friendly, accurate, efficient, and prompt service of food and beverages, responding positively to all customer requests.
  • Have an awareness of daily, weekly, and monthly targets and ensure the Food and Beverage Team is working to achieve these.
  • Actively promote the customer reward scheme.
  • Uphold the company's commitment to the protection of young and vulnerable people, in accordance with the company's responsible gambling policy and procedures.
Shareholder Responsibilities:
  • Be accountable for all handling of monies and electronic point of sale responsibilities.
  • Have the required level of product knowledge of our food and beverage offers.
  • Have the required level of knowledge of all equipment within the Food and Beverage Department, reporting any faults to the Management Team.
  • Ensure the replenishment of all stock is complete, so that the customer always has the opportunity to access all available products.
  • Support the Food and Beverage Manager to ensure compliance with all relevant legislation, escalating any concerns to the Management Team.
  • Ensure the Department has accurately accounted for stocks, spillages, and wastages, managing work quality and controls, escalating any concerns to the Management Team.
  • Comply with all regulatory provisions in respect of sanitation and food safety, ensuring cleaning schedules are adhered to and the agreed standard of housekeeping and presentation are maintained.
  • Promote an environment that encourages responsible drinking.
Qualifications:
  • Passion to deliver exceptional customer service.
  • Working knowledge of food and beverages within a similar environment.
  • Leisure/Food and Beverage industry knowledge, including legislation, best practice, current trends, etc.
  • Experience of leading a team.
  • Knowledge of Company training (Service That Sells, Perfect Serve, etc.).
Additional Information:

Previous supervisor experience would be an advantage. Must be fully flexible. Free on-site car park. £12.15 per hour plus night-shift allowance and tips.

  • Experienced Hospitality Team Leader

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Redefined Ltd Full time

    Job Title: Experienced Hospitality Team LeaderWe are seeking an experienced hospitality team leader to join our team at Redefined Ltd.Key Responsibilities:Lead the Food and Beverage Team to deliver exceptional customer service and achieve business objectives.Ensure all departments are adequately resourced within required budgets and monitor performance...

  • Experienced Hospitality Team Leader

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Redefined Ltd Full time

    Job Title: Experienced Hospitality Team LeaderWe are seeking an experienced hospitality team leader to join our team at Redefined Ltd.Key Responsibilities:Lead the Food and Beverage Team to deliver exceptional customer service and achieve business objectives.Ensure all departments are adequately resourced within required budgets and monitor performance...

  • Experienced Hospitality Team Leader

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Redefined Ltd Full time

    Job Title: Experienced Hospitality Team LeaderWe are seeking a highly motivated and experienced Hospitality Team Leader to join our team at Redefined Ltd.Responsibilities:Lead the Food and Beverage Team to deliver exceptional customer service and achieve business objectives.Ensure all departments are adequately resourced within budget constraints.Assist in...

  • Experienced Hospitality Team Leader

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Redefined Ltd Full time

    Job Title: Experienced Hospitality Team LeaderWe are seeking an experienced hospitality team leader to join our team at Redefined Ltd.Responsibilities:Lead the Food and Beverage Team to deliver exceptional customer service and achieve business objectives.Ensure all departments are adequately resourced within required budgets and monitor performance through...

  • Experienced Hospitality Team Leader

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Redefined Ltd Full time

    Job Title: Experienced Hospitality Team LeaderWe are seeking an experienced hospitality team leader to join our team at Redefined Ltd.Responsibilities:Lead the Food and Beverage Team to deliver exceptional customer service and achieve business objectives.Ensure all departments are adequately resourced within required budgets and monitor performance through...

  • Experienced Hospitality Team Leader

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Rank Group Full time

    Job Title: Experienced Hospitality Team LeaderGrosvenor is the leading Casino operator in the UK, offering a premium gaming and leisure experience in a safe and responsible environment.Key Responsibilities:Lead the Food and Beverage Team to deliver exceptional customer service and high-quality food and beverage offerings.Assist in the training and...

  • Experienced Hospitality Team Leader

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Rank Group Full time

    Job Title: Experienced Hospitality Team LeaderGrosvenor is the leading Casino operator in the UK, offering a premium gaming and leisure experience in a safe and responsible environment.Key Responsibilities:Lead the Food and Beverage Team to deliver exceptional customer service and high-quality food and beverage offerings.Assist in the training and...

  • Experienced Hospitality Professional

    3 days ago

    Liverpool, Liverpool, United Kingdom RBH Hospitality Management Full time

    We are seeking an Experienced Hospitality Professional to join our team at RBH Hospitality Management. The successful candidate will be responsible for delivering exceptional guest experiences in the hotel's rooms and public areas.As a Housekeeping Assistant, you will work closely with other departments to ensure seamless service delivery and maintain high...

  • Experienced Hospitality Team Leader

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Rank Group Full time

    Job Title: Experienced Hospitality Team LeaderGrosvenor is the leading Casino operator in the UK, offering an exceptional gaming and leisure experience in a safe and responsible environment.Key Responsibilities:Lead the Food and Beverage Team to deliver exceptional customer service and high-quality food and beverage offerings.Assist in the training and...

  • Experienced Hospitality Team Leader

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Grosvenor Casinos Limited Full time

    Job OverviewGrosvenor Casinos Limited is seeking a highly skilled and experienced Hospitality Team Leader to join their team in Liverpool. As a key member of the Food and Beverage Team, you will be responsible for leading by example, ensuring exceptional customer service, and driving business growth.Key ResponsibilitiesLead the Food and Beverage Team to...

  • Experienced Hospitality Team Leader

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Grosvenor Casinos Limited Full time

    Job SummaryWe are seeking a highly motivated and experienced Hospitality Team Leader to join our team at Grosvenor Casino, Liverpool. As a key member of our Food and Beverage team, you will be responsible for leading by example, ensuring exceptional customer service, and driving sales growth.Key ResponsibilitiesLead the Food and Beverage team to deliver...

  • Hospitality Team Leader

    4 days ago

    Liverpool, Liverpool, United Kingdom Grosvenor Casinos Limited Full time

    Job OverviewWe are seeking an experienced Hospitality Team Leader to join our team at Grosvenor Casinos Limited in Liverpool. As a key member of our operations team, you will be responsible for leading the Food and Beverage Team to deliver exceptional customer experiences.

  • Breakfast Team Leader

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Klarent Hospitality Limited Full time

    Breakfast Manager Job Description **About Us** Klarent Hospitality Limited is a leading hospitality group operating branded hotels in key locations across the UK and Ireland. We are committed to nurturing talent and driving superior performance and growth. **Job Summary** We are seeking an experienced Breakfast Manager to join our team. As a Breakfast...

  • Hospitality Team Leader

    4 weeks ago

    Liverpool, Liverpool, United Kingdom The Rank Group Full time

    About UsThe Rank Group is a leading casino operator in the UK, offering a unique gaming and leisure experience in a safe and responsible environment.Job DescriptionWe are seeking a highly motivated and experienced Hospitality Team Leader to join our team at Grosvenor Casino, Liverpool. As a key member of our management team, you will be responsible for...

  • Hospitality Team Leader

    1 month ago

    Liverpool, Liverpool, United Kingdom The Rank Group Full time

    About the RoleThe Rank Group is seeking a highly motivated and experienced Hospitality Team Leader to join our team at Grosvenor Casino, Liverpool. As a key member of our management team, you will be responsible for leading the Food and Beverage Team and ensuring that all departments are adequately resourced within required budgets.Key ResponsibilitiesLead...

  • Hospitality Team Leader

    1 month ago

    Liverpool, Liverpool, United Kingdom The Rank Group Full time

    About the RoleThe Rank Group is seeking a highly motivated and experienced Hospitality Team Leader to join our team at Grosvenor Casino, Liverpool. As a key member of our management team, you will be responsible for leading the Food and Beverage Team and ensuring that all departments are adequately resourced within required budgets.Key ResponsibilitiesLead...

  • Hospitality Team Leader

    4 weeks ago

    Liverpool, Liverpool, United Kingdom The Rank Group Full time

    About UsThe Rank Group is a leading casino operator in the UK, offering a unique gaming and leisure experience in a safe and responsible environment.Job DescriptionWe are seeking a highly motivated and experienced Hospitality Team Leader to join our team at Grosvenor Casino, Liverpool. As a key member of our management team, you will be responsible for...

  • Senior Hospitality Leader

    4 weeks ago

    Liverpool, Liverpool, United Kingdom https:jobs-redefined.cositemap Full time

    General Manager Opportunity at Albert's Schloss LiverpoolAlbert's Schloss Liverpool is seeking an experienced and highly motivated General Manager to lead our team to continued success. As a key member of the Mission Mars Group, we are committed to delivering world-class hospitality experiences to our guests.The successful candidate will have a proven track...

  • Hospitality Team Leader

    3 days ago

    Liverpool, Liverpool, United Kingdom Grosvenor Casinos Full time

    Key Responsibilities and Requirements:The role of the Hospitality Team Leader at Grosvenor Casino, Liverpool is to provide exceptional service and leadership in a fast-paced environment. As a key member of the team, you will be responsible for leading by example, ensuring that all departments are adequately resourced within required budgets.Key...

  • Hub Team Manager

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Leader Engineering Full time

    About Leader EngineeringWe are a leading recruitment agency with a strong reputation for delivering exceptional results. With over 20 years of experience, we have built a team of passionate professionals who are dedicated to helping our clients achieve their goals.Job DescriptionWe are seeking a highly motivated and experienced Hub Team Leader to join our...