Hospitality Team Leader

3 days ago

Liverpool, Liverpool, United Kingdom Grosvenor Casinos Full time

Key Responsibilities and Requirements:

The role of the Hospitality Team Leader at Grosvenor Casino, Liverpool is to provide exceptional service and leadership in a fast-paced environment. As a key member of the team, you will be responsible for leading by example, ensuring that all departments are adequately resourced within required budgets.

Key Accountabilities:

  • Lead the Food and Beverage Team as and when required, ensuring that they are equipped with the necessary skills and knowledge to deliver exceptional customer service.
  • Ensure that all departments are operating efficiently, providing support to the Management Team to promote new business and suggest new initiatives to achieve objectives.
  • Assist in the training and induction of new team members, supporting their development through training and coaching.
  • Review performance within the Food and Beverage Team, monitoring through regular reviews and appraisals, escalating any concerns to the Management Team.
  • Be accountable for all handling of monies and electronic point of sale responsibilities.
  • To ensure that the replenishment of all stock is complete, so that the customer always has the opportunity to access all available products.

Requirements and Qualifications:

  • Prior supervisory experience would be advantageous.
  • Must be fully flexible.
  • Fully conversant with current promotions and products available (gaming and non-gaming) to ensure the best customer experience.
  • To uphold the company's commitment to the protection of young and vulnerable people, in accordance with the company's responsible gambling policy and procedures.
  • To promote an environment that encourages responsible drinking.

About Us:

Grosvenor Casinos is a leading casino operator in the UK, committed to providing an exceptional gaming and leisure experience. Our venues offer a wide range of games and entertainment options, creating an exciting and rewarding place to work.

About You:

We're looking for a highly motivated and experienced individual to join our team as a Hospitality Team Leader. The successful candidate will have excellent communication and leadership skills, with the ability to motivate and inspire a team to deliver exceptional results.

Salary and Benefits:

The salary for this role is £12.15 per hour plus night-shift allowance and tips. We also offer free on-site car parking and a range of other benefits to support your well-being and career development.

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