Hospitality Team Leader

1 month ago

Liverpool, Liverpool, United Kingdom The Rank Group Full time

About the Role

The Rank Group is seeking a highly motivated and experienced Hospitality Team Leader to join our team at Grosvenor Casino, Liverpool. As a key member of our management team, you will be responsible for leading the Food and Beverage Team and ensuring that all departments are adequately resourced within required budgets.

Key Responsibilities

  • Lead the Food and Beverage Team and ensure that all departments are adequately resourced within required budgets.
  • Assist in the training and induction of new team members and support the development of existing team members through training and coaching.
  • Support the Food and Beverage Manager by reviewing performance within the Food and Beverage Team, monitoring through regular reviews and appraisals, and escalating any concerns to the Management Team.
  • Actively support the Management Team to promote new business and suggest new initiatives to achieve objectives.
  • Be responsible for your development needs by using this job description to highlight areas where you may feel further training or support is required.
  • Be conversant with current promotions and products available to ensure the best customer experience.
  • Proactively offer and provide a friendly, accurate, efficient, and prompt service of food and beverages, responding positively to all customer requests in accordance with the Company's Food and Beverage Service Cycles.
  • Have an awareness of daily, weekly, and monthly targets and ensure that the Food and Beverage Team are working to achieve these.
  • Actively promote the customer reward scheme.
  • Uphold the company's commitment to the protection of young and vulnerable people, in accordance with the company's responsible gambling policy and procedures.

Requirements

  • Passion to deliver exceptional Customer Service.
  • Working knowledge of food and beverages within a similar environment.
  • Leisure/Food and Beverage industry knowledge including legislation, best practice, current trends, etc.
  • Experience of leading a team.
  • Knowledge of Company training (Service That Sells, Perfect Serve etc.).

What We Offer

  • Free on-site car park.
  • Competitive hourly rate plus night-shift allowance and tips.

About Us

Grosvenor Casino, Liverpool is part of The Rank Group, a leading casino operator in the UK. We offer a unique and exciting work environment with opportunities to develop your skills and learn new ones. If you want to build a career in casinos, we have lots of opportunity and structured development programmes.

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