Experienced Hospitality Team Leader

4 weeks ago

Liverpool, Liverpool, United Kingdom Grosvenor Casinos Limited Full time
Job Summary

We are seeking a highly motivated and experienced Hospitality Team Leader to join our team at Grosvenor Casino, Liverpool. As a key member of our Food and Beverage team, you will be responsible for leading by example, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Lead the Food and Beverage team to deliver exceptional customer service and drive sales growth.
  • Ensure all departments are adequately resourced within required budgets.
  • Assist in the training and induction of new team members and support the development of existing team members.
  • Support the Food and Beverage Manager in reviewing performance, monitoring through regular reviews and appraisals, and escalating any concerns to the Management Team.
  • Actively support the Management Team to promote new business and suggest new initiatives to achieve objectives.
  • Review your own performance at reviews and annual appraisal, highlighting areas for further training or support.
  • Be multi-skilled in other departments to ensure the business meets customer demands.
Customer Responsibilities

Deliver exceptional customer service, ensuring all customers have an exceptional level of service provided, a value for money experience, and want to return to the Casino.

  • Be conversant with current promotions and products available to ensure the best customer experience.
  • Offer and provide a friendly, accurate, efficient, and prompt service of food and beverages, responding positively to all customer requests.
  • Aware of daily, weekly, and monthly targets and ensure the Food and Beverage Team is working to achieve these.
  • Actively promote the customer reward scheme.
  • Uphold the company's commitment to the protection of young and vulnerable people, in accordance with the company's responsible gambling policy and procedures.
Shareholder Responsibilities
  • Be accountable for all handling of monies and electronic point of sale responsibilities.
  • Have the required level of Product Knowledge of our Food & Beverage Offers.
  • Have the required level of knowledge of all equipment within the Food and Beverage Department, reporting any faults to the Management Team.
  • Ensure the replenishment of all stock is complete, so that the customer always has the opportunity to access all available products.
  • Support the Food and Beverage Manager to ensure compliance with all relevant legislation, escalating any concerns to the Management Team.
  • Ensure the Department has accurately accounted for stocks, spillages, and wastages, managing work quality and controls, escalating any concerns to the Management Team.
  • Comply with all regulatory provisions in respect of sanitation and food safety, ensuring cleaning schedules are adhered to and the agreed standard of housekeeping and presentation are maintained.
  • Promote an environment that encourages responsible drinking.
Qualifications
  • Passion to deliver exceptional Customer Service.
  • Working knowledge of food and beverages within a similar environment.
  • Leisure/Food and Beverage industry knowledge, including legislation, best practice, current trends, etc.
  • Experience of leading a team.
  • Knowledge of Company training (Service That Sells, Perfect Serve, etc.).
Additional Information

Previous supervisor experience would be an advantage. Must be fully flexible. Free on-site car park. £12.15 per hour plus night-shift allowance and tips.

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