Pensions Support Specialist

1 week ago

Birmingham, Birmingham, United Kingdom Aon Full time

Pensions Support Specialist

We are seeking a skilled Data Analyst to join our Client Solutions team in Birmingham. As a Pensions Support Specialist, you will be responsible for delivering solutions to our existing Pensions Administration clients.

Key Responsibilities

  • Producing and analysing data, reports as required for internal and external clients and requirements
  • Identifying solutions to resolve data queries
  • Planning, prioritising and delivering assigned project activities for each client including reporting and additional information required for client meetings
  • Reviewing project tracker and making sure all daily, monthly and annual processes are completed
  • Participating actively in client catch-up calls and meetings as appropriate
  • Highlighting risks and errors to relevant parties as soon as possible, following risk management processes
  • Highlight areas of improvement in the team to increase effectiveness
  • Communicating with relevant parties using the appropriate means and language including attending internal meetings/calls where required
  • Building strong relationships with client teams, client representatives and third-party providers
  • Achieving team and individual targets KPIs, SLAs, quality targets
  • Contributing to the team, supporting the rest of the team based on their needs (a buddy to less experienced colleagues and supporting more senior colleagues)
  • Maintaining required technical knowledge and behavioural standards, especially all regulatory and statutory requirements
  • Having an awareness of the proportion of time spent on chargeable activities
  • Reviewing the mailbox and work allocation tool and adhering to the timescales set for all tasks
  • Following processes and updating controls
  • Be responsible for personal compliance with Aon's project management and approval procedures

About the Role

This is a hybrid role with the flexibility to work both virtually and from our Birmingham office. You will work alongside a mentor, ensuring that you are well supported, enabling you to reach your full potential.

Requirements

  • Proficient with Microsoft Excel – intermediate to Advanced Excel skills
  • Proficiency with MS Office applications
  • Excellent communication skills both verbal and written
  • Excellent attention to detail and ongoing commitment to provide ongoing quality
  • Experience of working in the Pensions service industry is desirable but not essential

About Aon

Aon is in the business of better decisions. We shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

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