Administrative Assistant
1 week ago
We are seeking a highly skilled and dedicated individual to join our team as a Customer Service Officer. The successful candidate will be responsible for providing exceptional customer service to our students, ensuring a high-quality campus experience through the delivery of a student-focused administrative support service.
The key responsibilities of this role include:
- Ensuring a Quality Campus Experience: Delivering a highly student-focused administrative support service to ensure a positive experience for our students.
- Providing High-Quality Student Administration: Providing detailed responses to student enquiries about the types of support available, and responding to email and phone enquiries with speed and accuracy.
- Identifying and Promoting Resources: Identifying and promoting internal and external resources to students, and applying sensitivity and discretion when dealing with confidential information.
- Working Flexibly: Working flexibly as part of the Customer Services Team and being available for occasional evening and weekend work as required.
To be successful in this role, you will need to possess the following skills and qualifications:
- Degree in a Relevant Field: A degree in a relevant field or equivalent qualification.
- Excellent Communication Skills: Outstanding interpersonal, oral and written communication skills, including the ability to interact with students and staff from culturally and linguistically diverse backgrounds.
- IT Competence: Good understanding of Microsoft systems and excellent general IT competence.
- Problem-Solving Skills: The ability to prioritise work demands to meet deadlines, and to analyse, follow-up and resolve issues.
- Organisational Skills: Good organisational and administrative skills, with a meticulous attention to detail.
While not essential, the following qualifications and experiences would be highly desirable:
- Experience in Higher Education: Experience of working in a Higher Education Institution.
- Customer Service Experience: Experience working in customer service, preferably in a Higher Education setting.
- Knowledge of Operations: Knowledge of the Operations environment and Higher Education processes.
We offer a range of benefits to our employees, including:
- Annual Leave: 25 days annual leave, plus 8 public holidays.
- Additional Leave: 1-day extra leave per year of service, up to a maximum of 5 days.
- Pension Scheme: A workplace pension scheme with NEST.
- Tuition Reimbursement: Tuition reimbursement for career development courses.
- Cycle to Work Scheme: A Cycle to Work scheme.
- Access to GBS 'Life': Access to GBS 'Life', a wellbeing centre and discounts platform.
- Reward and Recognition Programme: A reward and recognition programme.
- Employee Referral Scheme: A £500 award employee referral scheme.
- Discretionary Annual Performance Bonus: A discretionary annual performance bonus.
- Specsavers Eye Care Vouchers: Specsavers eye care vouchers.
- Access to TOTUM Discount Card: Access to a TOTUM discount card and eligibility for a Costco membership.
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