Customer Service Representative

1 week ago


Redhill, Surrey, United Kingdom SES Water Full time
{"title": "Customer Service Representative", "description": "Unlock Your Potential in Customer Service

At SES Water, we're seeking a talented Customer Service Representative to join our team. As a key member of our contact centre, you'll be the face of our company, ensuring a first-class service for our customers.

Key Responsibilities:
  • Resolve customer inquiries with ease, providing advice and support tailored to their needs.
  • Collaborate with colleagues to deliver exceptional service and communication.
  • Master various channels, including telephony, email, and live chat, to deliver high-quality performance.
  • Provide top-notch service and communication, embodying our values: Service, Integrity, Collaboration, Commitment, Compassion, and Innovation.
What We Offer:
  • A competitive salary of £23,500-£24,500 dependent upon experience.
  • A group personal pension plan with up to 10% employer contribution.
  • Life assurance for peace of mind.
  • Financial education, savings, and loans support.
  • Car Share & Cycle to Work schemes for eco-conscious commuting.
  • 25 days of annual leave for work-life balance.
  • Simply Health healthcare cashback scheme and Surgical Choices.
  • Service and MOT discounts at our on-site garage.
  • One paid day per year for volunteering in the community.
  • Comprehensive training to set you up for success.
Requirements:
  • Ability to write clear and concise English.
  • Good listening, written, and verbal communication skills.
  • Team player.
  • Ability to work flexibly.
  • Strong prioritization skills and ability to manage own workload.
  • Ability to make effective choices within established procedures.
  • Proven ability to identify and promote ways of improving customer service delivery.
  • Quick and accurate keyboard skills.
  • Ability to work under pressure and cope with high contact volumes.

We're looking for a self-motivated individual who is passionate about delivering exceptional customer service. If you're a quick learner, a team player, and have a passion for helping others, we'd love to hear from you.

", "lang_code": "en-US"}

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