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Customer Service Representative
2 months ago
About the Role
We are seeking a skilled and customer-focused individual to join our team as a Customer Service Agent. As a key member of our Contact Centre, you will be responsible for providing exceptional service to our clients and their employees.
Key Responsibilities
- Respond to inbound queries via various channels, including web chats and voicemails.
- Record accurate information on our database and maintain a high level of data quality.
- Provide a professional and friendly service, adapting to different customer scenarios.
- Represent WTW and our clients positively, upholding our high standards of customer service.
- Work efficiently to achieve team and personal targets, focusing on time to answer calls and providing a 'Right First Time' solution.
What We Offer
As a leading industry player, we provide a comprehensive benefits package, including a competitive salary, annual bonus, pension scheme, medical insurance, and opportunities for career progression.
