Customer Service Representative
8 hours ago
About the Role
We're seeking a skilled Customer Service Agent to join our Contact Centre team. As a key member of our team, you'll be responsible for answering inbound calls and web chats from employees of our clients in relation to their occupational pension schemes.
Key Responsibilities
- Respond to customer inquiries via telephone, email, and web chat.
- Return voicemails and make call backs as required.
- Record actions accurately on our database.
- Provide exceptional customer service, adapting to different customer scenarios.
- Represent WTW and our Clients by providing a friendly and professional service.
- Work efficiently to achieve team and personal targets.
What We Offer
As an industry leader, we offer a competitive basic salary of £21,840 for 35 hours per week, along with a comprehensive benefits package, including an annual bonus, pension scheme, medical insurance, and more.
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