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Customer Service Representative

2 months ago


Redhill, Surrey, United Kingdom Reed Full time

**Job Summary**

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.

**Key Responsibilities:**

  • **Customer Fulfilment:**
    • Process customer orders and ensure timely delivery
    • Manage customer inquiries and resolve issues in a professional manner
    • Coordinate with internal teams to ensure seamless customer experience
  • **Account Management:**
    • Establish and maintain strong relationships with clients
    • Monitor and manage client accounts to ensure timely payments and resolution of any issues
  • **Stock Control:**
    • Manage inventory levels and ensure accurate stock counts
    • Coordinate with suppliers and logistics teams to ensure timely delivery of stock
  • **Customer Sales:**
    • Provide technical support to customers and resolve any issues in a timely manner
    • Manage customer sales and ensure accurate tracking of sales data
  • **Office Facilities:**
    • Manage office facilities and ensure a safe and healthy work environment

**Requirements:**

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong organizational and time management skills