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Customer Service Representative
2 months ago
We are seeking a highly organized and skilled Customer Service Representative to join our team at Workingmums. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients through various communication channels.
Key Responsibilities:- Respond to customer inquiries in a timely and professional manner
- Resolve customer complaints in a fair and efficient manner
- Work collaboratively with the customer service team to achieve service level agreements
- Provide accurate and up-to-date information to customers
- Identify and escalate any potential risks or issues to management
- Previous customer service experience in a face-to-face or telephone-based environment
- Strong interpersonal skills and excellent telephone manner
- Highly organized and able to work in a fast-paced environment
- Good level of computer literacy and numeracy skills
- Competitive salary and benefits package
- Opportunities for career progression and professional development
- Flexible working hours and hybrid working arrangements
- Employee assistance program and sharesave scheme
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is looking for a new challenge, please apply today.
