Customer Service Experience Specialist

3 weeks ago


North East Glasgow, United Kingdom Arnold Clark Full time

We are seeking a highly motivated Customer Service Experience Specialist to join our team at Arnold Clark in Elgin. The ideal candidate will have a passion for delivering exceptional customer experiences and be eager to learn about our products.

About the Role

As a Customer Service Experience Specialist, you will play a key role in creating an outstanding customer journey from initial exploration to final handover and aftersales assistance. You will work closely with the Sales department to deliver excellent customer experiences and ensure that customers find the perfect fit for their needs.

Key Responsibilities
  • Prepare the showroom and cars for the day ahead
  • Support the Sales department in delivering exceptional customer experiences
  • Learn about our products to provide informed advice to customers
About Us

At Arnold Clark, we are passionate about people who take pride in their work. We care about our employees and our communities, and we nurture talent and encourage ambition. Our company values include progression, so we are looking for candidates who are eager to progress within this role and into car sales.

What We Offer

We offer a competitive salary of £25,000 - £35,000 per annum, depending on experience, plus benefits including:

  • 33 days' holiday allowance
  • Generous retail discounts
  • Private healthcare
  • SIMPLYHEALTH - access to a GP 24/7 and claim money back on medical and dental treatments
  • Pension scheme
  • Opportunities for training and progression

A full UK driving licence is required for this role. If you are a customer service superstar with a thirst for knowledge and a desire to progress, we would love to hear from you.



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