Customer Experience Associate

3 days ago


Aberdeen, Aberdeen City, United Kingdom TEXO Recruitment Full time
Job Overview
To ensure home buyers receive the best care following their home buying experience, we are seeking an experienced Plastic Surgeon Technician to join our client's team based in North East Scotland. This role is responsible for delivering high-quality customer service and resolving defects in a speedy manner.

About the Role
We are looking for an individual with experience in a similar role within construction or building required. The successful candidate will possess excellent problem-solving skills and provide high-quality customer service. The salary range for this position is £25,000 - £35,000 per annum depending on experience.

Key Responsibilities
The Plastic Surgeon Technician will be responsible for taking instruction from Customer Care Co-ordinators/Administrators, ensuring all customer appointments are attended on time and any materials required are sourced prior to the appointments. Additionally, they will resolve defects in a speedy manner, complete all required paperwork (timesheets) for submission facilitating accurate record keeping, carry out inspections of reported defects as and when required, and issue a full report with photographs. The role also includes completing mileage forms, SHE forms, invoices forms and submitting them on the last day of the month, reporting any repetitive defects on active and non-active sites, and providing high-quality customer service.

Benefits Package
We offer a competitive salary, private medical insurance, choice of flexible benefits, and enhanced family-friendly policies.

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