Customer Experience Manager

6 days ago


Aberdeen, Aberdeen City, United Kingdom Hobbs Full time

We are seeking a highly motivated and experienced Customer Experience Manager to join our team at Hobbs.

About the Role

This is an exciting opportunity to lead our customer service team and drive business growth through exceptional customer experiences.

Key Responsibilities
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Lead and motivate the customer service team to achieve high levels of performance.
  • Work closely with other departments to ensure seamless customer experiences across all touchpoints.
Requirements

To be successful in this role, you will need:

  • Proven experience in customer service leadership or management.
  • Strong communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Passion for delivering exceptional customer experiences.
Benefits

We offer a competitive salary of £40,000 - £50,000 per year, depending on experience, plus additional benefits including:

  • A comprehensive training program.
  • Ongoing coaching and development opportunities.
  • A fun and supportive work environment.


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