Client Experience Lead

1 day ago


Pontefract, Wakefield, United Kingdom AWD online Full time

About the Job

We are looking for an experienced Client Experience Lead to join our team at AWD online. In this role, you will be responsible for leading our client experience initiatives, ensuring that our clients receive exceptional service and support.

Key Responsibilities:

  • Develop and implement strategies to enhance client experience and satisfaction
  • Collaborate with cross-functional teams to identify areas for improvement and implement changes
  • Monitor and report on client feedback and sentiment

Requirements:

  • Proven experience in client-facing roles, preferably in a commercial or sales environment
  • Excellent leadership and project management skills, with the ability to motivate and guide a team
  • Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions

What We Offer:

  • A competitive salary of £43,000 per annum, plus benefits
  • Ongoing training and development opportunities to support your career growth
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration

Location: South Kirkby, West Yorkshire



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