Senior User Researcher

3 days ago


Cardiff, Cardiff, United Kingdom Monzo Full time
About the Role

We're seeking a highly skilled Senior User Researcher to join our Product Development Team at Monzo. As a key member of our team, you'll be responsible for conducting qualitative research studies to inform the development of our digital banking products and services.

Key Responsibilities
  • Conduct qualitative research studies to understand customer needs and behaviors, including field observations, interviews, diary studies, and usability testing.
  • Collaborate with cross-functional teams to plan and execute research projects, including Product Managers, Designers, Engineers, and other Researchers.
  • Develop and implement research methods to capture insights that drive business growth and product development.
  • Communicate research findings through presentations, reports, and workshops to inform business decisions.
  • Work with analytics to integrate qualitative insights with quantitative data and perform basic quantitative analysis.
  • Mentor and train team members in research methods and best practices.
Requirements
  • Hands-on experience with exploratory and evaluative quantitative research methods.
  • Experience working in multidisciplinary teams to drive product direction and development.
  • Strong analytical and problem-solving skills to identify actionable insights and drive business growth.
  • Excellent communication and presentation skills to effectively communicate research findings to stakeholders.
  • Ability to work independently and as part of a team to achieve business objectives.
What We Offer
  • Flexible working hours and a trust-based approach to work.
  • £1,000 learning budget each year to support professional development.
  • Opportunities for growth and career advancement within the company.


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