Patient Flow Coordinator

5 days ago


London, Greater London, United Kingdom The London Clinic Full time
Job Summary

We are seeking an experienced Patient Flow Coordinator to join our Customer Services team on a bank basis. This role is based in our Head Office in Central London.

Key Responsibilities
  • Allocate rooms according to the current admission list by planning ahead and working with Ward Managers to maintain high levels of service and quality to patients, consultants, and other stakeholders.
  • Check and monitor pre-admission documents in advance to determine insurance cover, self-pay, or Letter of Guarantee requirements have been escalated to Patient Liaison.
  • Allocate following days' admissions as far in advance as possible with support from Ward Managers.
  • Prepare daily reports on projection figures for bed occupancy and capacity.
Requirements
  • Demonstrable experience of being a Manager, Team Leader, or Supervisor of a Patient Flow, Bed Management, or Admissions Office.
  • Experience of applying SLAs/KPIs to drive performance is essential.
  • Experience of working in a high-pressured, performance-driven environment is essential.
  • Working knowledge of inpatient hospital admissions and patient pathways is desirable.
  • Working within an independent healthcare environment/hospital with leadership duties is advantageous.
About The London Clinic

The London Clinic has charitable status, which is fundamental to our identity and how we operate, enabling our teams to invest in treatments, technology, and facilities that benefit our patients, staff, and the wider community.

We are committed to safeguarding and protecting all adults at risk, children, and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).



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