Administrative Support Worker

5 days ago

London, Greater London, United Kingdom North Middlesex University Hospital NHS Trust Full time
About the Role

We are seeking a highly organized and detail-oriented Administrative Support Worker to join our Outpatient Services team at North Middlesex University Hospital NHS Trust. As a key member of our team, you will play a crucial role in ensuring the smooth operation of our Patient Access Services.

Key Responsibilities
  • Patient Flow Management
    • Assist with the coordination and management of patient flow to ensure timely and efficient movement through the system.
    • Collaborate with nursing staff to optimize scheduling and reduce discrepancies.
  • Kiosk Support and Promotion
    • Increase kiosk usage by guiding and educating patients on the use of self-service kiosks for check-ins, appointment scheduling, and other related services.
    • Provide hands-on support to patients using the kiosks, ensuring a positive and seamless experience.
    • Address any technical issues with kiosks, liaising with the IT department for prompt resolutions.
  • Virtual Reception Services
    • Assist patients via virtual reception platforms, handling enquiries, managing appointments, and offering guidance on accessing online services.
    • Maintain high standards of professionalism and patient care in all virtual interactions.
  • Administrative Support
    • Provide comprehensive administrative assistance to the Outpatient Services department, including data entry, filing, and maintaining patient records.
    • Respond to telephone and face-to-face queries with professionalism and courtesy, ensuring prompt resolution of patient concerns.
    • Prepare and distribute correspondence, reports, and other documents as required by the department.
  • Reception and Outcome Duties
    • Cover reception duties as required, managing patient check-ins, appointment bookings, and directing patients to the appropriate services.
    • Support outcome processing by updating patient records, coordinating follow-up appointments, and ensuring accurate documentation of referrals.
  • Administrative Support for Meetings
    • Organize and coordinate departmental meetings, including scheduling, preparing agendas, and distributing relevant materials.
    • Take accurate minutes during meetings, ensuring that action points are clearly documented and followed up on.
    • Assist in preparing presentations and reports for meetings as required.
  • Diary Management
    • Manage the diaries of key operational individuals, scheduling meetings, appointments, and other engagements to optimize their time.
    • Coordinate across departments to ensure that all relevant parties are informed and that schedules are aligned.
  • Event Planning and Coordination
    • Arrange and coordinate departmental events, including training sessions, workshops, and team-building activities.
    • Manage logistics for events, including venue booking, catering, and communication with participants.
About Us

North Middlesex University Hospital NHS Trust is part of the North Central London integrated care system, working closely with partners to deliver high-quality patient care. We are proud of our staff and strive to provide excellent clinical care, with a focus on training and development opportunities.

We are committed to delivering exceptional patient care and are seeking a dedicated and organized Administrative Support Worker to join our team. If you are passionate about delivering high-quality administrative support and have excellent communication skills, we encourage you to apply for this exciting opportunity.

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