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Hospitality Supervisor

2 months ago

Perth, Perth and Kinross, United Kingdom Bannatyne Full time
About the Role

We are seeking a highly skilled and experienced Front of House Manager to join our team at Bannatyne. As a Front of House Manager, you will be responsible for leading a team of customer-facing staff, ensuring exceptional service delivery, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Lead, train, and motivate the front of house team to provide outstanding customer service.
  • Manage staff schedules, ensuring adequate coverage at all times.
  • Conduct regular performance reviews and provide ongoing coaching and support to team members.
  • Ensure that all members and guests are greeted warmly and assisted promptly.
  • Handle customer inquiries, concerns, and complaints efficiently and professionally.
  • Create a welcoming environment and ensure the front of house area is always clean and organised.
  • Oversee the daily operations of the front desk, including managing bookings, processing payments, and maintaining accurate records.
  • Monitor and manage front of house supplies and inventory with revenue targets.
  • Ensure compliance with health and safety regulations and company policies.
  • Develop and implement strategies to enhance member engagement and satisfaction.
  • Organise and participate in member events and activities to foster a sense of community.
  • Assist with budgeting and financial planning for the front of house operations.
  • Promote club programs, services, and events to members and guests.
Requirements
  • Previous experience in a supervisory or managerial role within customer service or hospitality environment.
  • Strong leadership and team management abilities.
  • Excellent communication and interpersonal skills.
  • Exceptional customer service skills with a focus on creating positive experiences.
  • Good organisational and multitasking abilities.
  • The ability to establish rapport, build trust, and demonstrate credibility.
  • Basic financial acumen and experience with budgeting and reporting.
  • Ability to work flexible hours, including weekends and holidays.
Why Bannatyne?

At Bannatyne, we are dedicated to creating a positive and inclusive work environment where our team members can thrive. As a Front of House Manager, you will have the opportunity to lead a dedicated team, provide exceptional service, and contribute to the overall success of our club.

We offer competitive compensation, opportunities for professional development, and a supportive team culture.