Guest Service Supervisor

7 months ago


Perth, United Kingdom The Lodge at Perth Racecourse Full time

The Lodge at Perth Racecourse is looking for a **Guest Service Supervisor **on a zero hour basis to join us in this exciting opportunity.

The Lodge at Perth Racecourse is a 26 bedroom hotel set in the stunning grounds of Scone Palace parklands, just a short 10 minute drive from Perth's city centre.

**What will I be doing?**

As a Guest Service Supervisor you will be responsible for the following tasks;
- To ensure that guests receive an exceptional level of service
- To carry out Duty Manager responsibilities
- To be a responsible person for authorising the sale of alcohol
- To be responsible for maintaining a comfortable atmosphere within the hotel's public areas by controlling and monitoring heating, lighting, music/tv
- Restaurant and bar duties
- To participate in guest activities that promote the hotel product and its services
- To ensure a high standard of cleanliness across the hotel
- To deal with any guest complaints in a professional manner
- To ensure team members are trained to the appropriate level of service
- To support the hotel manager with any ad hoc tasks
- To be the key 'go to person' in the absence of the hotel manager

**What are we looking for?**

A **Guest Service Supervisor** serving 7 Hospitality Management managed hotels is always working on behalf of our Guests, Owners and working with other Team Members. To successfully fill this role, the attitudes, behaviours, skills and values that follow below are desirable;
- Previous experience in the same or similar role
- Positive can do attitude is essential
- Previous experience in the hospitality industry is desirable but not essential
- Ability to provide and demonstrate exceptional guest service is essential
- Team player and able to work proactively with a wide remit is essential

**Our Values**
- Transparency **|** We ensure clarity in communication so that there are no surprises
- Ownership **|** We think and perform like owners
- Driven **|** We have a constant desire for improvement
- Investment in our People **|** We continuously invest in our people to ensure that they are the best that they can be

**Benefits**
- Pension Scheme
- Discounted Hotel Stays across our 7H Portfolio
- Discounted Food and Beverage across our 7H Portfolio
- Learning and development opportunities across our 7H portfolio

**Job Type**: Zero hours contract

**Salary**: £11.00-£12.50 per hour

**Benefits**:

- Additional leave
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking

**Experience**:

- Hotel: 2 years (preferred)
- Hospitality: 2 years (preferred)

Licence/Certification:

- Scottish Personal Licence (preferred)

Work Location: In person

Reference ID: GSS290823SO



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