Assessment Officer

23 hours ago


London, Greater London, United Kingdom CRA GROUP LIMITED Full time
Job Summary

We are seeking an experienced Assessment Officer to join our Rent Income Team at Housing Gateway Ltd. As a key member of our team, you will be responsible for delivering effective, proactive, customer-focused collection services.

Key Responsibilities
  • Work effectively as part of a team to contact tenants in rent arrears to assist them in setting up payment arrangements and income maximisation.
  • Deliver customer-focused collection services, ensuring effective engagement with vulnerable and challenging customers.
  • Work in line with national and corporate policies, procedures, and statutory legislation.
Essential Requirements
  • Experience of rent collection services is essential.
  • Relevant experience of customer-focused collection services is essential.
  • A good general standard of education is essential.
Working Arrangements

The team is based at the Civic Centre, and working hours are 36 hours per week.


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