Luxury Night Shift Operations Manager
1 week ago
Location: Yorkshire Dales
We are seeking a highly skilled Luxury Night Shift Operations Manager to join our esteemed team at Grantley Hall. This exceptional individual will be responsible for ensuring the smooth operation of our luxury hotel during nighttime hours, maintaining the highest standards of safety, security, and guest satisfaction.
As a key member of our Front of House team, you will work closely with the Head Porter and Reception Supervisors to guarantee seamless transitions between night and day shifts. Your exceptional communication skills and attention to detail will be instrumental in resolving any guest complaints and escalating concerns to the relevant Heads of Department or Guest Experience Managers as needed.
You will be responsible for:
- Leading the Night Front Office operation, ensuring all guests' needs are exceeded at every opportunity
- Managing late arrivals, early departures, and handling telephone inquiries
- Completing billing, auditing, and clerical tasks with precision
- Conducting regular security walks around the property to ensure its safety and security
- Reporting any issues and taking prompt action to mitigate potential risks
To succeed in this role, you will possess:
- Excellent verbal and written communication skills, with a polite etiquette
- Computer literacy, preferably with knowledge of Opera Cloud (training provided)
- A well-presented appearance, adhering to Grantley Hall's grooming standards
- The ability to use your initiative and go above and beyond to support the wider Grantley Hall team
- A full clean driving license is essential
In return for your expertise, we offer:
- Tips typically over £200 per month (£2,400 per year)
- Complimentary bespoke uniform and chef whites
- Complimentary meals while on duty
- Refer a Friend bonus - earn up to £1000
- Complimentary employee car parking
- Complimentary state-of-the-art onsite gym with personal trainer support
- 31 days annual leave (including bank holidays), increasing with service
- Professional development opportunities at all levels
- Reimbursement on work shoes, sight tests, and professional memberships
- Modern and spacious discounted live-in accommodation for eligible roles
- Access to hundreds of exclusive employee benefits, rewards, and discounts targeted specifically at the hospitality sector
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