Operations Supervisor
3 weeks ago
We offer an estimated salary of £45,000 - £60,000 per year.
About Justzapp:We deliver on-demand essential items in minutes, 24 hours a day and 7 days a week. Our company is London's leading premium & luxury 'quick commerce' provider.
Key Responsibilities:- You will supervise a Zapp store during your shift, overseeing store team performance.
- Maintain high standards for customer order preparation and adherence to SLAs/KPIs.
- Take ownership of stock management processes.
- Prepare end-of-shift reports for the next Shift Manager.
- Proactively address staff resourcing needs and resolve any related issues.
- Foster a culture of attendance management compliance.
- Prioritize Health & Safety above all else.
- Closely monitor and report on shift performance, escalating issues when necessary.
- Regularly communicate with the Store Operations Manager to drive performance improvements.
- Success in managing frontline operations teams under pressure.
- Experience in relevant sectors such as food, retail, hospitality, or warehousing.
- Able to lead and motivate teams through personal investment in their success.
- Self-assurance and ability to lead independently.
- Strong analytical and organizational capabilities.
- Adaptability to work various shifts.
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