Operations Supervisor

3 weeks ago


London, Greater London, United Kingdom Justzapp Full time
Operations Supervisor - Night Shift

We offer an estimated salary of £45,000 - £60,000 per year.

About Justzapp:

We deliver on-demand essential items in minutes, 24 hours a day and 7 days a week. Our company is London's leading premium & luxury 'quick commerce' provider.

Key Responsibilities:
  • You will supervise a Zapp store during your shift, overseeing store team performance.
  • Maintain high standards for customer order preparation and adherence to SLAs/KPIs.
  • Take ownership of stock management processes.
  • Prepare end-of-shift reports for the next Shift Manager.
  • Proactively address staff resourcing needs and resolve any related issues.
  • Foster a culture of attendance management compliance.
  • Prioritize Health & Safety above all else.
  • Closely monitor and report on shift performance, escalating issues when necessary.
  • Regularly communicate with the Store Operations Manager to drive performance improvements.
Essential Skills:
  • Success in managing frontline operations teams under pressure.
  • Experience in relevant sectors such as food, retail, hospitality, or warehousing.
  • Able to lead and motivate teams through personal investment in their success.
  • Self-assurance and ability to lead independently.
  • Strong analytical and organizational capabilities.
  • Adaptability to work various shifts.


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