Front of House Team Lead

5 days ago

Cardiff, Cardiff, United Kingdom Loungers Full time
About the Role

We are seeking a highly motivated and experienced Front of House Supervisor to join our team at Loungers. As a key member of our management team, you will be responsible for delivering exceptional customer service and leading a team of front of house staff to ensure a seamless and enjoyable experience for our customers.

Key Responsibilities
  • Lead a team of front of house staff to deliver exceptional customer service and maintain high standards of quality and cleanliness.
  • Support the management team in maintaining a positive and productive work environment.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Monitor and control labor costs, inventory, and other operational expenses.
  • Collaborate with the kitchen team to ensure smooth service and high-quality food presentation.
  • Manage conflicts and issues with customers and staff in a professional and diplomatic manner.
  • Conduct regular team meetings and provide feedback and coaching to staff.
  • Stay up-to-date with industry trends and best practices in hospitality management.
Requirements
  • Proven experience as a Front of House Supervisor or equivalent role in a restaurant or bar environment.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work well under pressure and maintain a calm and professional demeanor in a fast-paced environment.
  • Knowledge of hospitality industry trends and best practices.
  • Ability to work flexible hours, including evenings and weekends.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional development.
  • A fun and dynamic work environment with a passionate and dedicated team.
  • Discounts on food and drinks in our restaurants.
  • A comprehensive training program to help you succeed in your role.

  • Front Office Team Lead

    5 days ago

    Cardiff, Cardiff, United Kingdom The Celtic Collection Full time

    Job Title: Front Office SupervisorAbout the Role:We are seeking a talented and experienced Front Office Supervisor to join our team at The Celtic Collection. As a Front Office Supervisor, you will be responsible for supporting and implementing department standards, ensuring that they are practiced by the Front of House team throughout your shift.Key...

  • Front Office Team Lead

    5 days ago

    Cardiff, Cardiff, United Kingdom The Celtic Collection Full time

    Job Title: Front Office SupervisorAbout the Role:We are seeking a talented and experienced Front Office Supervisor to join our team at The Celtic Collection. As a Front Office Supervisor, you will be responsible for supporting and implementing department standards, ensuring that they are practiced by the Front of House team throughout your shift.Key...

  • Front of House Team Member

    6 days ago

    Cardiff, Cardiff, United Kingdom Slug & Lettuce Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Front of House Team Member to join our team at Slug & Lettuce, Cardiff. As a Front of House Team Member, you will be the first point of contact for our guests and will be responsible for delivering an exceptional customer experience.Key ResponsibilitiesWelcome and engage every guest, ensuring...

  • Front Office Team Lead

    6 days ago

    Cardiff, Cardiff, United Kingdom Celtic Manor Resort Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at the Celtic Manor Resort. As a Front Office Supervisor, you will be responsible for supporting and implementing department standards, ensuring that they are practiced by the Front of House team throughout your shift.Key ResponsibilitiesProvide exceptional...

  • Front Office Team Lead

    5 days ago

    Cardiff, Cardiff, United Kingdom Celtic Manor Resort Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at the Celtic Manor Resort. As a Front Office Supervisor, you will be responsible for supporting and implementing department standards, ensuring that they are practiced by the Front of House team throughout your shift.Key ResponsibilitiesProvide exceptional...

  • Front of House Team Member

    4 days ago

    Cardiff, Cardiff, United Kingdom Popworld Full time

    Front of House Team Member - PopworldAbout the RoleWe are seeking a highly motivated and enthusiastic individual to join our Front of House team at Popworld. As a Front of House Team Member, you will be responsible for delivering exceptional customer service and creating a memorable experience for our guests.Key ResponsibilitiesWelcome and engage every...

  • Front of House Team Member

    3 days ago

    Cardiff, Cardiff, United Kingdom Popworld Full time

    Front of House Team Member - PopworldAbout the RoleWe are seeking a highly motivated and enthusiastic individual to join our Front of House team at Popworld. As a Front of House Team Member, you will be responsible for delivering exceptional customer service and creating a memorable experience for our guests.Key ResponsibilitiesWelcome and engage every...

  • Front of House

    1 month ago

    Cardiff, Cardiff, United Kingdom Jobwise Ltd Full time

    Do you want to work from a 'Top Tier' Legal 500 firm based in Manchester City Centre? We are currently recruiting for a Front of House and Facilities Coordinator to work on a permanent basis. This role will be crucial to the smooth running of a busy Legal Office. Covering areas such as Health & Safety, Facilities Management, Travel Arrangements, Receptionist...

  • Front of House Staff

    2 months ago

    Cardiff, Cardiff, United Kingdom Pertemps Full time

    Front of House Staff Needed for Prestigious Gallery EventWe are currently seeking Front of House staff for a unique and exciting opportunity based in Central Cardiff. Joining a dynamic team, you will play a key role in ensuring the smooth operation of a prestigious gallery event.Welcoming and assisting customers with a friendly and professional...

  • Front of House Team Member

    18 hours ago

    Cardiff, Cardiff, United Kingdom Stonegate Group Full time

    About UsAt Stonegate Group, we're a leading operator of pubs, bars, and late-night venues in the United Kingdom. Our diverse and well-known brands include names like Slug & Lettuce, Be At One, and Popworld.Job SummaryWe're seeking a Front of House Team Member to join our team at Slug and Lettuce, Cardiff. As a Front of House Team Member, you will be...

  • Front of House Team Member

    15 hours ago

    Cardiff, Cardiff, United Kingdom Stonegate Group Full time

    About UsAt Stonegate Group, we're a leading operator of pubs, bars, and late-night venues in the United Kingdom. Our diverse and well-known brands include names like Slug & Lettuce, Be At One, and Popworld.Job SummaryWe're seeking a Front of House Team Member to join our team at Slug and Lettuce, Cardiff. As a Front of House Team Member, you will be...

  • Front of House Team Leader

    5 days ago

    Cardiff, Cardiff, United Kingdom Stonegate - Pub & Dining Full time

    Job SummaryWe are seeking an experienced Team Leader to join our Front of House team at Stonegate - Pub & Dining. As a Team Leader, you will be responsible for supporting the management team in creating and delivering a exceptional guest experience.Key ResponsibilitiesSupport and coach team members to ensure high standards of customer serviceWork...

  • Front of House Team Leader

    5 days ago

    Cardiff, Cardiff, United Kingdom Stonegate - Pub & Dining Full time

    Job SummaryWe are seeking an experienced Team Leader to join our Front of House team at Stonegate - Pub & Dining. As a Team Leader, you will be responsible for supporting the management team in creating and delivering a exceptional guest experience.Key ResponsibilitiesSupport and coach team members to ensure high standards of customer serviceWork...

  • Front of House Team Member

    1 day ago

    Cardiff, Cardiff, United Kingdom Stonegate Group Full time

    About UsAt Stonegate Group, we're a leading operator of pubs, bars, and late-night venues in the United Kingdom. Our diverse portfolio includes brands like Slug & Lettuce, Be At One, and Popworld.Our CultureWe're a team that's passionate about delivering exceptional experiences to our guests. We're looking for like-minded individuals who share our values and...

  • Front of House Team Member

    2 days ago

    Cardiff, Cardiff, United Kingdom Stonegate Group Full time

    About UsAt Stonegate Group, we're a leading operator of pubs, bars, and late-night venues in the United Kingdom. Our diverse portfolio includes brands like Slug & Lettuce, Be At One, and Popworld.Our CultureWe're a team that's passionate about delivering exceptional experiences to our guests. We're looking for like-minded individuals who share our values and...

  • Front of House Team Member

    1 day ago

    Cardiff, Cardiff, United Kingdom Holroyd Howe Full time

    About the RoleWe are seeking an experienced Catering Assistant to join our team at Holroyd Howe, a prestigious education setting. As a key member of our front-of-house team, you will play a vital role in delivering exceptional food and service to our clients.Key ResponsibilitiesAssist in the preparation and presentation of food and beveragesProvide excellent...

  • Front of House Team Member

    1 day ago

    Cardiff, Cardiff, United Kingdom Holroyd Howe Full time

    About the RoleWe are seeking an experienced Catering Assistant to join our team at Holroyd Howe, a prestigious education setting. As a key member of our front-of-house team, you will play a vital role in delivering exceptional food and service to our clients.Key ResponsibilitiesAssist in the preparation and presentation of food and beveragesProvide excellent...

  • Front of House Team Member

    4 days ago

    Cardiff, Cardiff, United Kingdom Holroyd Howe Full time

    About the RoleWe are seeking an experienced Catering Assistant to join our team at Holroyd Howe, a prestigious education setting. As a key member of our front-of-house team, you will be responsible for delivering exceptional food and service to our clients.Key ResponsibilitiesPrepare and serve high-quality food and beverages to our clientsProvide excellent...

  • Front of House Team Member

    5 days ago

    Cardiff, Cardiff, United Kingdom Holroyd Howe Full time

    About the RoleWe are seeking an experienced Catering Assistant to join our team at Holroyd Howe, a prestigious education setting. As a key member of our front-of-house team, you will be responsible for delivering exceptional food and service to our clients.Key ResponsibilitiesPrepare and serve high-quality food and beverages to our clientsProvide excellent...

  • Front of House Team Member

    17 hours ago

    Cardiff, Cardiff, United Kingdom Stonegate Group Full time

    About UsAt Stonegate Group, we're a leading operator of pubs, bars, and late-night venues in the United Kingdom. Our diverse portfolio includes popular brands like Slug & Lettuce, Be At One, and Popworld.Job SummaryWe're seeking a Front of House Team Member to join our team at Popworld. As a Front of House Team Member, you'll be responsible for delivering...