IT Change Management Specialist

3 days ago

Leighton Buzzard, Central Bedfordshire, United Kingdom Connells Group Full time
IT Change Manager

We are seeking an experienced IT Change Manager to join our IT Service Operations team in Leighton Buzzard. As a key member of the team, you will be responsible for developing and maturing the Group's IT Change Management processes.

Key Responsibilities:
  • Develop and communicate effective change enablement practices and processes.
  • Establish and maintain a database of standard changes to support agile, fast, and effective change in a controlled manner.
  • Introduce, measure, and publicize Change KPIs to demonstrate compliance and performance of teams across the IT department.
  • Coordinate, convene, and facilitate failed change reviews to ensure lessons are learned and appropriate workstreams are logged into relevant control mechanisms.
  • Participate in Major Incident Post-Incident Review to ensure change compliance has been met.
  • Engage with key stakeholders at all levels of the organization to communicate change objectives, gather feedback, and foster buy-in and support.
  • Provide coaching and guidance to project teams and leaders on change management best practices and techniques.
  • Monitor and evaluate the effectiveness of change initiatives, identifying areas for improvement and implementing improvements as needed.
Requirements:
  • Strong understanding of ITIL principles and best practices.
  • Minimum 3 years' experience in an ITIL process role, 2 years associated with Change Management.
  • Experience developing best practice processes, policies, and procedures for functional areas.
  • Experience producing Executive-level summaries and reports to a high standard.
Personal Attributes:
  • Adept in dealing with and influencing multi-tier management.
  • Proficient in engaging and building successful relationships with stakeholders of the change management process, including senior management.

Connells Group is one of the largest and most successful estate agency and property services providers in the UK. As an equal opportunities employer, we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

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