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IT Change Management Specialist

2 months ago

Leighton Buzzard, Central Bedfordshire, United Kingdom Connells Group Full time

IT Change Manager

We are seeking an experienced IT Change Manager to develop and mature our IT Change Management processes. As a key member of our IT Service Operations team, you will be responsible for managing the day-to-day pipeline of change activity, ensuring sufficient due diligence is undertaken and controls are in place to enable safe and risk-adverse change.

Key Responsibilities:

  • Develop and communicate effective change enablement practices and processes.
  • Establish and maintain a database of standard changes to support agile, fast, and effective change in a controlled manner.
  • Introduce and measure Change KPIs to demonstrate compliance and performance of teams across the IT department.
  • Coordinate and facilitate failed change reviews to ensure lessons are learned and appropriate workstreams are logged.
  • Participate in Major Incident Post-Incident Reviews to ensure change compliance is met.
  • Engage with stakeholders at all levels to communicate change objectives, gather feedback, and foster buy-in and support.
  • Provide coaching and guidance on change management best practices and techniques.
  • Monitor and evaluate the effectiveness of change initiatives, identifying areas for improvement.

Requirements:

  • Strong understanding of ITIL principles and best practices.
  • Minimum 3 years' experience in an ITIL process role, 2 years associated with Change Management.
  • Experience developing best practice processes, policies, and procedures.
  • Experience producing Executive-level summaries and reports.

Personal Attributes:

  • Adept in dealing with and influencing multi-tier management.
  • Proficient in engaging and building successful relationships with stakeholders.

Qualifications:

  • Certification in IT Service Management, such as ITIL V3 or V4 Foundation.

Connells Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates.