Customer Service Liaison
4 days ago
We are seeking a skilled and friendly individual to join our Front of House team as a Customer Service Liaison.
The post holder will act as the first point of call for students, enquirers, visitors to the College and staff, demonstrating excellent customer care, communication and organisational skills.
Responsibilities include providing a warm and welcoming service, processing queries efficiently and effectively, and signposting appropriately. The ideal candidate will have experience of working in a busy customer services environment and possess high level of keyboard/ word processing skills with good working knowledge of Microsoft Office and the internet.
Key qualifications include GCSE 4-9 (A*-c) or nationally recognised level 2 qualification in Maths or equivalent, and GCSE 4-9 (A*-c) or nationally recognised level 2 qualification in English or equivalent. The post holder will be required to work part-time for 18 hours per week, Monday to Friday, to 12pm, and will be based primarily at our Bowling Back Lane site, with flexibility to work at other sites as required.
Main Responsibilities:
- Provide a friendly service to students, staff, enquirers and visitors to the College, processing queries efficiently and effectively and signposting appropriately.
- Manage the use of a virtual chat bot for the college front of house function
- Deal with customer queries received through the general College email address(es)
- Log and process lost property
- Follow up queries to maximise conversions to application and/or enrolment
- Utilise various Management Information Systems to input and access data, maintaining compliance with GDPR procedures
The ideal candidate will be learner and quality focused with a commitment to our vision of working together to transform lives, and will possess a positive working and study environment, and, Equity, Diversity & Inclusion should be embedded within their core values.
Education & Training:
- GCSE 4-9 (A*-c) or nationally recognised level 2 qualification in Maths or equivalent
- GCSE 4-9 (A*-c) or nationally recognised level 2 qualification in English or equivalent
- Evidence of high level of keyboard/ word processing skills with good working knowledge of Word, Excel, and the use of the internet
Experience:
- Experience of working in a busy customer services environment
This is a Fixed Term position for 18 months and will be working part time for 18 hours per week working Monday to Friday to 12pm.
Please note that this role will primarily be based at our Bowling Back Lane site but will require flexibility to work at other sites as required.
The post holder will be responsible for the timely and accurate processing of data within the front of house experience and will be able to process an enquiry/application/enrolment for courses available at Bradford College.
The post holder will be expected to work dealing directly with students and visitors on Reception or within the One Stop Shop or other student facing locations.
-
Mental Health Liaison Practitioner
4 weeks ago
Bradford, Bradford, United Kingdom Bradford District Care NHS Foundation Trust Full timeAbout the RoleThe Mental Health Liaison Practitioner will work as part of a multi-disciplinary team to provide support and clinical advice to patients and staff in acute hospital settings. The post holder will be responsible for liaison with relevant professionals, assessment, planning, and interventions for older people with mental health needs.Key...
-
Tenant Liaison Officer
1 month ago
Bradford, Bradford, United Kingdom Building Careers UK Full timeJob Title: Tenant Liaison Officer - Social Housing SpecialistWe are seeking a skilled Tenant Liaison Officer to join our team at Building Careers UK. As a Tenant Liaison Officer, you will be responsible for liaising with teams to resolve building issues, collating data from customers, and undertaking risk assessments.Key Responsibilities:\tLiaise with teams...
-
Administrative Liaison
4 weeks ago
Bradford, Bradford, United Kingdom Transforming Lives for Good (TLG) Full timeAt Transforming Lives for Good (TLG), we are seeking a highly skilled and proactive individual to fill the role of Administrative Liaison. As a key member of our team, you will be responsible for providing exceptional support to our Chief Executive and Director of People & Culture. Your natural leadership abilities, paired with your ability to build...
-
Customer Service Apprentice
4 weeks ago
Bradford, Bradford, United Kingdom Anchor Hanover Full timeAre you looking to start a career in customer service or grow within the industry? We're seeking an enthusiastic and motivated individual to join our Customer Services Team as a Customer Service Apprentice.As a Customer Service Apprentice, you will be responsible for handling customer inquiries, providing excellent customer service, and supporting your team...
-
Customer Service Representative
2 months ago
Bradford, Bradford, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Bradford, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...
-
Customer Service Representative
3 weeks ago
Bradford, Bradford, United Kingdom Clydesdale Bank plc Full timeCustomer Consultant RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Consultant. As a key member of our Stores Network, you will be responsible for delivering exceptional customer service and providing guidance on our digital services.Key Responsibilities:Welcoming customers to the Store and providing a...
-
Customer Service Specialist
4 weeks ago
Bradford, Bradford, United Kingdom Gather & Gather Full timeCustomer Service Specialist Opportunity at Gather & GatherGather & Gather is recruiting for a Customer Service Specialist at our YBS Yorkshire Drive location. As a Customer Service Specialist, you will be the face of our company, delivering exceptional customer service and ensuring a warm welcome to our customers. This is an exciting opportunity to join our...
-
Customer Service Advocate
4 weeks ago
Bradford, Bradford, United Kingdom Clydesdale Bank plc Full timeWe are seeking a Customer Service Advocate to join our team. As a key member of our customer-facing team, you will be responsible for delivering a heartfelt service to our customers daily.As a Customer Service Advocate, you will be the face and voice of Virgin Money, welcoming our lovely customers to the Store and helping them use digital services. You will...
-
Customer Service Technician
4 weeks ago
Bradford, Bradford, United Kingdom Trane Technologies Full timeAt Trane Technologies, we are seeking a highly skilled and motivated Service Technician to join our team. This role plays a crucial part in delivering exceptional customer service and technical support, ensuring the highest standards of service in the most efficient manner.Key Responsibilities:Diagnose system problems when servicing products and equipment on...
-
Customer Service Representative
4 weeks ago
Bradford, Bradford, United Kingdom WHSmith Full timeJob Title: Counter AssistantAbout the Role:We are seeking a skilled Counter Assistant to join our team at WHSmith. As a Counter Assistant, you will be responsible for providing exceptional customer service to our customers, managing queues, and ensuring that customers can access the services they need quickly and simply.Key Responsibilities:Deliver an...
-
Customer Service Ambassador
2 weeks ago
Bradford, Bradford, United Kingdom SkillsHouse Bradford Full timeJob SummaryWe are seeking a skilled Customer Service Ambassador to join our team at SkillsHouse Bradford. As a key member of our customer-facing team, you will play a pivotal role in delivering exceptional customer experiences and upholding our commitment to outstanding service.Main ResponsibilitiesGreet customers warmly and engage with them in a courteous...
-
Customer Service Representative
4 weeks ago
Bradford, Bradford, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a Customer Service Representative to deliver excellent service and support to our customers. The ideal candidate will be able to engage with customers, participate in operational workflow, and collaborate with team members to meet and exceed goals.Key Responsibilities:Provide service and support to customers.Participate in all aspects of the...
-
Customer Service Representative
4 weeks ago
Bradford, Bradford, United Kingdom SkillsHouse Bradford Full timeJob Summary: We are seeking a highly motivated and enthusiastic Customer Care Assistant to join our team at SkillsHouse Bradford. As a key member of our customer-facing team, you will play a pivotal role in delivering exceptional service experiences for our customers. Your primary objective will be to uphold our commitment to delivering outstanding service...
-
Customer Service Representative
4 weeks ago
Bradford, Bradford, United Kingdom SkillsHouse Bradford Full timeAbout This RoleAt SkillsHouse Bradford, we're seeking a highly motivated and customer-focused individual to join our McDonald's team as a Customer Care Assistants. As a key member of our Customer Care team, you will play a pivotal role in delivering exceptional customer service experiences for our customers.Main ResponsibilitiesWe're looking for someone who...
-
Customer Service Ambassador
6 days ago
Bradford, Bradford, United Kingdom SkillsHouse Bradford Full timeJob Opportunity at SkillsHouse BradfordWe are seeking a highly motivated and enthusiastic Customer Service Ambassador to join our team at SkillsHouse Bradford. As a key member of our customer-facing team, you will play a pivotal role in delivering exceptional service experiences for all customers.About the RoleThe Customer Service Ambassador will be...
-
Customer Service Representative
1 month ago
Bradford, Bradford, United Kingdom beBee Professionals Full time £25,000 - £35,000We're looking for talented individuals to join our team as Customer Service Representatives at beBee Professionals in Bradford. As a key member of our team, you'll be responsible for delivering exceptional customer service and contributing to our operational success.Key Responsibilities:Engage with customers to provide support and service.Participate in all...
-
Customer Service Representative
4 weeks ago
Bradford, Bradford, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner at beBee Professionals in Bradford, United Kingdom.Key Responsibilities:Handle incoming calls, emails, and chat queries from customers.Provide accurate information regarding products and services.Resolve customer issues efficiently and...
-
Customer Service Representative
4 weeks ago
Bradford, Bradford, United Kingdom Yorkshire Water Full timeCustomer Service RepresentativeAt Yorkshire Water, we are seeking a skilled Customer Service Representative to join our team in the Collections Department. As a key member of our team, you will be responsible for delivering exceptional customer service, resolving customer inquiries, and ensuring timely and accurate resolution of customer issues.Key...
-
Customer Service Representative
1 month ago
Bradford, Bradford, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Bradford, United Kingdom. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to handle high-volume queries while maintaining attention to detail.Key Responsibilities:Respond to customer inquiries via...
-
Business Systems Analyst and Customer Liaison
1 month ago
Bradford, Bradford, United Kingdom eTeam, Inc. Full timeBusiness Analysts - Retail Banking/CardsEngage with business stakeholders to understand customer needs and develop solutions to meet those needs.Collaborate with technology teams to translate business requirements into functional specifications.Communicate complex business concepts to technical teams and ensure alignment on project goals.Apply retail banking...