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Customer Service Liaison

1 month ago

Bradford, Bradford, United Kingdom Bradford College Full time

We are seeking a skilled and friendly individual to join our Front of House team as a Customer Service Liaison.

The post holder will act as the first point of call for students, enquirers, visitors to the College and staff, demonstrating excellent customer care, communication and organisational skills.

Responsibilities include providing a warm and welcoming service, processing queries efficiently and effectively, and signposting appropriately. The ideal candidate will have experience of working in a busy customer services environment and possess high level of keyboard/ word processing skills with good working knowledge of Microsoft Office and the internet.

Key qualifications include GCSE 4-9 (A*-c) or nationally recognised level 2 qualification in Maths or equivalent, and GCSE 4-9 (A*-c) or nationally recognised level 2 qualification in English or equivalent. The post holder will be required to work part-time for 18 hours per week, Monday to Friday, to 12pm, and will be based primarily at our Bowling Back Lane site, with flexibility to work at other sites as required.

Main Responsibilities:

  • Provide a friendly service to students, staff, enquirers and visitors to the College, processing queries efficiently and effectively and signposting appropriately.
  • Manage the use of a virtual chat bot for the college front of house function
  • Deal with customer queries received through the general College email address(es)
  • Log and process lost property
  • Follow up queries to maximise conversions to application and/or enrolment
  • Utilise various Management Information Systems to input and access data, maintaining compliance with GDPR procedures

The ideal candidate will be learner and quality focused with a commitment to our vision of working together to transform lives, and will possess a positive working and study environment, and, Equity, Diversity & Inclusion should be embedded within their core values.

Education & Training:

  • GCSE 4-9 (A*-c) or nationally recognised level 2 qualification in Maths or equivalent
  • GCSE 4-9 (A*-c) or nationally recognised level 2 qualification in English or equivalent
  • Evidence of high level of keyboard/ word processing skills with good working knowledge of Word, Excel, and the use of the internet

Experience:

  • Experience of working in a busy customer services environment

This is a Fixed Term position for 18 months and will be working part time for 18 hours per week working Monday to Friday to 12pm.

Please note that this role will primarily be based at our Bowling Back Lane site but will require flexibility to work at other sites as required.

The post holder will be responsible for the timely and accurate processing of data within the front of house experience and will be able to process an enquiry/application/enrolment for courses available at Bradford College.

The post holder will be expected to work dealing directly with students and visitors on Reception or within the One Stop Shop or other student facing locations.