Hermès Sales and Service Expert

1 week ago


London, Greater London, United Kingdom Hermès Full time

Job Overview:

Hermès is seeking an experienced Sales and Service Support Assistant to join our team. As a Senior Sales and Service Support Assistant, you will be responsible for providing exceptional customer service, managing customer services, and contributing to the overall success of our store.

About the Role:

The ideal candidate will have excellent communication skills, be able to work independently, and possess a strong attention to detail. You will be responsible for managing customer services, including follow-up routines, quality control, and performance monitoring. Additionally, you will support sales teams, manage till controls, and supervise stock inventory.

Responsibilities:

  • Manage and follow-up on customer services, including customer contact and complaints handling
  • Contribute to team effort in managing services to customers, including remote sales and online sales
  • Be responsible for the quality of follow-up for all customer services
  • Monitor conversion rates and average durations for reservations and customer requests
  • Manage and supervise the work of internal leather artisan and/or tailor if any
  • Assist with till controls, including morning store opening, till closing, and accurate till remittances
  • Supervise stock inventory and assist the stock team as needed
  • Manage the store archiving for relevant documents and support sales teams with digital tools

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong attention to detail and organizational skills
  • Experience in customer service management and sales floor support

What We Offer:

  • A competitive salary: $60,000 - $80,000 per year
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • Ongoing training and development opportunities to enhance your skills and career growth


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