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Stock Management Coordinator

1 month ago

London, Greater London, United Kingdom Hermès Full time
About the Role

We are seeking an experienced Stock Management Coordinator to join our team at Hermès. This is a key role within our inventory management process, responsible for ensuring that all stock and stock management systems are accurately managed and maintained.

Key Responsibilities
  • Manage stock operations, including processing deliveries, claims, returns, transfers, special movements, damaged items, stolen items, and loan items using correct systems and following policies and procedures.
  • Ensure accurate daily replenishment of storage areas on the sales floor (products and packaging).
  • Monitor and close expired reservations and reintegrate them into available stock on a daily basis.
  • Assist the Stock Manager in following up and correcting negative stocks daily.
  • Evaluate ticketing accuracy and regularly check it through deliveries and cycle counts.
  • Manage defective/damaged goods, following established processes and maintaining a defined area in the stockroom for these items.
  • Communicate stock and quality issues with the Stock Manager.
  • Perform stock takes and cycle counts, contributing to scanning and investigation of discrepancies.
  • Produce the final report for the Finance department (to be validated by Store Manager) and propose corrective actions to improve future stock takes results.
Continuous Process Improvement and Performance Follow-up
  • Implement an optimized organization of storage.
  • Contribute to defining and implementing back and front office storage practices aligned with business needs and internal best practices.
  • Participate in discussions with sales team representatives (+VM for storage on the shop floor) to propose and perform adjustments and improvements of storage practices, equipment, and distribution.
Coordination and Transversal Management
  • Work in constant cooperation with the store team: Stock Manager, sales teams (improvement/adjustment proposal of storage organization, floor storage replenishment), Sales & Service Support (e.g., receiving of repaired items and Customer Orders).
  • Liaise with Head Office, contacting upstream stakeholders only for matters related to stock (Warehouse, Retail Operations, Internal Control, Retail Merchandising).
  • Contribute actively to team meetings organized by the Stock Manager and during morning briefs, reporting on operational issues and stock-related KPIs, proposing corrective actions.
  • Develop and maintain good communication with the store management.
  • Establish and maintain strong relationships with peers from other stores, responding promptly to requests.
  • Liaise and build relationships with key external service providers (e.g., DHL, FedEx).
Training and Development
  • Successfully participate in and complete any training provided.
  • Participate in training others, at the request of the Store Manager or Head Office, on best practice of stock control affecting sales and stock data accuracy.
Health and Safety Security
  • Maintain safe working conditions by keeping aisles and fire routes clear and free of stock.
  • Report any buildup of rubbish or blockages to a member of store management immediately.
  • Ensure the stockrooms meet H&S regulations and recommendations following an audit.
  • Ensure efficient operation of equipment (trolleys, ladders) and advise defects or problems affecting day-to-day stockroom activities to the store management.
  • Turn off computers and lights at the end of the working day and prepare stockrooms for the next day's activity.
  • Follow security procedures to maintain high security levels at all times; keep stockroom doors closed, and do not allow unauthorized persons entry unaccompanied.
Personal Appearance and Conduct
  • Arrive in good time each day, accommodating deliveries as well as cycle counts when required.
  • Comply with the dress code, grooming, and conduct guidelines as specified in the Hermès Staff Handbook.
  • Maintain a professional approach and demeanor, adhering to Hermès standards.
  • Work effectively and efficiently within the team, sharing ideas and contributing to positive morale.
  • Respect colleagues and customers by being articulate, immaculate, and punctual at all times.
  • Ensure absolute confidentiality of the Company's commercial activities and internal affairs at all times.
Competencies and Qualifications
  • Organized, flexible, and reliable.
  • A solid understanding of inventory-related best practice.
  • Ability to manage multiple tasks through effective prioritization.
  • Strong organizational, analytical, self-management, and goal-setting skills.
  • High levels of efficiency and engagement.
  • Excellent communication skills.
  • Mindset for innovation and change.
  • Good IT Skills: EPOS system, Microsoft Office, etc.
  • Good team player with capacity to work autonomously.
  • Professional with ability to work efficiently and accurately under pressure.
  • Flexibility and willingness to work late nights, early mornings, weekends, and holidays, when needed.
Salary

The estimated salary for this role is £45,000 - £55,000 per annum, depending on experience and location.