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Service Transition Manager
2 months ago
We are seeking a highly skilled and experienced Service Transition Manager to join our team at GGB - Global. The primary focus of this role is to ensure the successful transition of new services from project/development into production operation.
Key Responsibilities- Act as a senior stakeholder in compliance with industry and external standards, such as ISO9001, ISO 22301, ISO 27001.
- Assist with the definition and operation of effective financial control and decision-making processes, particularly in the areas of service provision, projects, component cost models, and the allocation and apportionment of IT costs.
- Ensure that management processes, tools, techniques, and personnel are in place to ensure the planned and compliant transition of services, service components, and packages in accordance with policies and standards.
- Provide authorisation for critical release activities and serve as a recognised point of escalation for the Change Management Function within the organisation.
- Facilitate decision-making processes related to business change and participate in the planning and implementation of change.
- Monitor client satisfaction levels and promptly respond to queries, complaints, and requests.
- Capture and disseminate technical and business information.
- Develop the organisation's approach to the transition process and define the service acceptance policy for service transition, which may include user training and documentation, sign-off by business and/or project managers, agreement on go-live dates, acceptance of technical support documentation by support functions, impact on SLAs with stakeholders, implementation of new technology/tools, and updating of service catalogue and configuration management system.
- Knowledge of the insurance industry is preferred.
- Experience with techniques for identifying, gathering, and validating customers' needs in the delivery of IT services is preferred.
- Background in relevant national and international legislation would be beneficial.
- Experience in delivering effective and accessible presentations, either face-to-face or online, within various contexts and to a variety of audiences is preferred.
- Experience in methods and techniques for preparing and presenting business cases, requests for proposal (RFP), invitations to tender (ITT), and statements of requirements/work both verbally and in writing is preferred.
- Prior experience in the assessment and management of business risk, including safety-related risk, is preferred.
- Strong Project Management skills are required.
- Strong Risk Management background is required.
On top of a competitive salary, great teams, and exciting career opportunities, we also offer a wide range of benefits, including a minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days, a defined contribution pension scheme, life insurance, income protection, health cash plan or private medical insurance, three fully paid volunteering days per year, employee stock purchase plan, share incentive plan, critical illness cover, discounted gym membership, season ticket loan, access to a discounted voucher portal, and emergency back-up family care.
We value inclusion and diversity and are committed to creating a workplace that is welcoming and inclusive for all employees. We are Disability Confident Committed and have pledged to make sure our recruitment process is inclusive and accessible. If you require reasonable adjustments to your application, please get in touch with us.
Gallagher is proud to be accredited as a Living Wage employer with the Living Wage Foundation and is committed to diversity and opportunity for all. We are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/belief, age, and those with caring responsibilities.
