People Services Manager

4 weeks ago

West Malling, Kent, United Kingdom Goldhawk Associates Full time

About the Role:

We are seeking a highly skilled and experienced People Services Manager to join our team at Goldhawk Associates. As a key member of our HR function, you will be responsible for managing the People Services Team to deliver exceptional service to our employees and the broader business.

Key Responsibilities:

  • Regulatory Compliance: Ensure all regulatory and legislative obligations are met.
  • Team Support and Culture: Proactively support the team, fostering a culture of inclusion and engagement.
  • Stakeholder Liaison: Serve as the link between senior stakeholders and the People Services Team.
  • Process Management: Implement, manage, and review People Services documented processes.
  • Company Intranet Updates: Provide regular updates to the business through newsletters, intranet posts, and meetings.
  • GDPR Compliance: Ensure data processed and controlled by the People Services Team complies with GDPR regulations.
  • Service Delivery Lead: Develop, publish, and embed customer service standards for all customer-facing People Services tasks.
  • Service Design Management: Oversee the design of People Services, leveraging automation and advances in digital technologies.
  • Relationship Development: Build and maintain strong relationships with People Business Partners.
  • Data-Driven Improvement: Utilize People Systems and available data to identify areas for development and improvement in People Services.
  • Resource Assessment: Regularly evaluate current and future People needs.
  • Right to Work Compliance: Responsible for ensuring all employees have the legal right to work in the country.
  • Onboarding and Offboarding: Proactively review colleague onboarding and offboarding workflows.
  • KPI and SLA Monitoring: Track the delivery of agreed KPIs and SLAs.
  • Audit Facilitation: Provide documentation and process clarifications to internal and external auditors.
  • Template Maintenance: Maintain and improve People Services templates within the Applicant Tracking System.
  • Self-Audit: Conduct biannual self-audits of People Services process compliance.
  • Salary and Bonus Processes: Collaborate with the People Data Analyst to assist in the annual salary and bonus review.
  • Information Management: Responsible for the accurate and timely bulk upload of colleague communication to the self-service portal.
  • Business Awareness and Communication: Develop and implement campaigns to inform the business about the roles, responsibilities, and services provided by the People Services team.
  • Legal and Best Practice Updates: Stay current with employment law and best practices.

Requirements:

  • Proven track record of working within and moving on to successful management of a shared service team.
  • HR software and systems knowledge, as well as a good understanding of employment laws and regulations.
  • Problem-solving abilities.
  • Ability to engage and manage relationships with various stakeholders, including senior management.
  • Adaptability, able to adjust in an ever-changing environment.
  • Motivational and supportive management skills.
  • Excellent communication in all formats.
  • Active listener.
  • Positive Mindset.

About Us:

Goldhawk Associates is a leading provider of HR services, dedicated to delivering exceptional service to our clients. We are committed to creating a positive and inclusive work environment, where our employees can thrive and grow.

What We Offer:

  • Competitive basic salary and annual bonus.
  • Company car, car allowance or travel allowance.
  • Hybrid working.
  • Up to 33 days annual leave plus bank holidays.
  • Private Healthcare.
  • Enhanced maternity, paternity and adoption leave.
  • Competitive contributory pension scheme.
  • Life assurance – 4 x your annual salary.
  • Share incentive schemes.
  • Employee rewards portal with many more benefits.

How to Apply:

If you are a motivated and experienced HR professional looking for a new challenge, please submit your application, including your CV and a cover letter, to us. We look forward to hearing from you.

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