Human Resources Operations Manager

1 month ago


West Malling UK, Kent, United Kingdom Commercial Services Group Full time

Role: HR Operations Manager

Salary: £60,000 per annum

Location: Kings Hill /Hybrid Working

Commercial Services Group (CSG) is thrilled to announce an exceptional opportunity for a dedicated and dynamic HR Operations Manager to join our central People, Culture, and Communications (PCC) team. This key leadership role is ideal for an experienced HR professional with a passion for employee relations, HR policy, HR Systems and process excellence.


As the HR Operations Manager, you will play a vital role in leading our People Partner function, ensuring the smooth operation of all aspects related to employee relations, HR compliance, policies, and processes. Reporting to the Associate Director of People, you will work closely with senior leadership to drive Group alignment on people-focused activities, championing initiatives that elevate the employee experience across CSG.


Key Responsibilities:

  • Ensure HR Policy Compliance: Promote fair and consistent treatment of employees by maintaining and developing policies aligned with best practices and legal updates. Act as the expert and escalation point for employee relations issues.
  • Analyse Cases to Drive Improvement: Dive deep into employee relations cases to uncover underlying causes and recommend improvements based on data insights.
  • Optimise HR Processes: Develop and regularly refine HR processes to enhance efficiency and employee experience, focusing on data-driven, streamlined solutions.
  • Coach and Lead People Partners: Guide People Partners’ development with effective management and oversee all employee relations cases.
  • Collaborate with key suppliers: Serve as a key contact with suppliers who support our people team with payroll and HR services.
  • Lead Strategic Operational HR Projects: Provide structure and oversight for HR change initiatives, including acquisitions, restructures, and Group-wide projects.
  • Leverage Data for Decision-Making: Use data insights for informed decision-making and role modelling this to the wider PCC team.
  • Champion Group Strategy: Strengthen our unified Group approach by promoting a consistent and fair employee experience across all 28 of our businesses.


What We Offer:

  • 25 days of annual leave, plus bank holidays
  • An additional day off for your birthday to celebrate as you wish
  • Access to a generous discount scheme, including retail and gym memberships
  • Life assurance coverage
  • Health cash plan initiative


Requirements:

  • Level 7 CIPD is essential.
  • Proven track record of extensive leadership within a Senior HR role, ideally in a multi brand organisation.
  • Excellent and up to date employment law knowledge, strong attention to detail, particularly in conducting due diligence and identifying potential risks.
  • Skilled in coaching and developing teams to maximise individual and collective potential.
  • Working knowledge and experience of HR Information Systems and reporting tools.
  • Stakeholder management, ability to build relationships across a complex organisation and teams.


About Commercial Services Group

Commercial Services Group (CSG) is the largest, local authority-owned trading company (LATCO) in the UK, wholly owned by Kent County Council. CSG generates over £800m in revenue per annum and provides services to over 16,000 education and public sector customers globally.


CSG is striving to be recognised as the global leader in Education and Public Sector services, currently operating in 86 countries, with 1,800 staff across 28 trading brands, providing expertise ranging from: HR Services, IT Services, Energy, Education Resources, Procurement and many more. Currently growing at a rate of 25% each year, CSG has expanded via an innovative buy and build model delivering an important mix of organic growth, acquisitions and strategic joint venture partnerships. Therefore, it is an exciting and interesting time to join a growing organisation and be part of shaping the future of CSG.



  • West Malling, Kent, United Kingdom Commercial Services Group Full time

    Job Title: Human Resources Operations ManagerAt Commercial Services Group, we're seeking a seasoned HR professional to lead our People Partner function. This role ensures the smooth operation of employee relations, HR compliance, policies, and processes across our organisation.Key Responsibilities:HR Policy Compliance: Promote fair and consistent treatment...


  • Ashford, UK, Kent, United Kingdom KLEEMANN Full time

    Position: HR Generalist Company: GUIDELINE LIFT SERVICES Location: Ashford, (Onsite) As part of our continuous expansion in the international market, we are looking to hire an HR Advisor for our UK Human Resources team. Join us as we continue to grow and make a global impact. Guideline Lifts Services, established in 1972, is now part of the KLEEMANN...


  • Maidstone, UK, Kent, United Kingdom Huntress Full time

    HR Manager£40,000 FTE30 hoursOur client, a leading manufacturer, is currently seeking an HR Manager to join their team.Reporting into the board, this is a standalone HR Manager role with responsibility for dealing with all operational HR matters and providing HR support.ResponsibilitiesBe the first point of call for employees, providing them with training...


  • West Malling, Kent, United Kingdom Austin Fraser Full time

    Job Title: Financial Operations ManagerWe are seeking a proactive and detail-oriented financial operations manager to manage financial operations and contribute to the financial success of our client based in the region.Key Responsibilities:Manage all accounting transactions and ensure compliance with accounting principles.Prepare budget forecasts and...


  • West Malling, Kent, United Kingdom Vistry Group Careers Full time

    Job Title: Sales Operations ManagerVistry Group Careers is looking for a skilled Sales Operations Manager to join our team at West Malling. This role is perfect for someone who wants to work in a dynamic sales environment and make a real impact on our business. Responsibilities:Work closely with the sales leadership team to develop and implement sales...


  • West Malling, Kent, United Kingdom Advance TRS Full time

    Job Title: Operations and Procurement ManagerAbout the Role:You will report directly to the Project Manager, and you will assist the Project/Construction Manager in coordinating an effective and economic plant design and procurement strategy. Ensure information is issued in time to enable construction, commissioning, and putting to work in line with the...


  • West Malling, Kent, United Kingdom Austin Fraser Full time

    Job Description:The Company Accountant role at Austin Fraser involves managing all accounting transactions and ensuring compliance with accounting principles. This includes preparing budget forecasts, financial statements, and publishing them in a timely manner. Additionally, the successful candidate will be responsible for reconciling accounts payable and...


  • West Malling, Kent, United Kingdom Chartwells Full time

    Key ResponsibilitiesWe are seeking a Head Culinary Expert to join our team at Chartwells. The ideal candidate will have a strong background in culinary arts and be able to lead our culinary operations.You will be responsible for preparing and serving high-quality food, overseeing menu planning, and managing inventory levels. You should also have excellent...


  • West Malling, Kent, United Kingdom Goldex Investments Group Ltd Full time

    Career Opportunity: Senior Coffee Store Operations ManagerAbout Goldex Investments Group LtdGoldex Investments Group Ltd is a leading multi-brand company with stores throughout the South East of England. Our company culture values employee development and customer satisfaction.Job SummaryWe are seeking an experienced Senior Coffee Store Operations Manager to...


  • West Malling, Kent, United Kingdom CV Library Full time

    Company OverviewCV Library is a leading provider of innovative housing solutions. Our portfolio includes renowned brands such as Linden Homes, Bovis Homes, and Countryside Homes.Job DescriptionWe are seeking a highly skilled Senior Site Manager to oversee the management of designated development projects. The successful candidate will be responsible for...


  • West Malling, Kent, United Kingdom Bellway plc Full time

    Bellway plc is a leading house builder in the UK, and we are seeking a highly motivated Site Operations Coordinator to join our team in Kent. The ideal candidate will have experience of working in a similar role and be able to motivate and manage site staff, ensuring site presentation is maintained at the correct standard at all times.Key...


  • West Malling, Kent, United Kingdom Austin Fraser Full time

    Head of Finance PositionA dynamic and experienced Head of Finance is sought to lead the financial operations of Austin Fraser on an interim basis. This pivotal role requires a strategic thinker with a robust financial background, capable of driving financial planning and providing leadership to the finance team.Responsibilities:Oversee all financial...


  • West Malling, Kent, United Kingdom Commercial Services Group Full time

    About Us:Commercial Services Group (CSG) is the largest local authority-owned trading company (LATCO) in the UK, wholly owned by Kent County Council. With over 16,000 education and public sector customers globally, we generate over £800m in revenue per annum.Our Mission:To become the global leader in Education and Public Sector services, operating in 86...


  • Gillingham, UK, Kent, United Kingdom Platform Recruitment Full time

    Kent – HR Business Partner – Salary Flexible DOE – TechnologyMy client are leaders in technology and are innovators in the industry. The company are increasingly growing and are looking for an HR Business Partner.Main Duties:Collaborate with leadership to align HR strategies with business objectivesProvide data-driven insights and recommendations to...


  • West Malling, Kent, United Kingdom Commercial Services Group Full time

    About UsCommercial Services Group (CSG) is the largest local authority-owned trading company in the UK, wholly owned by Kent County Council.We generate over £800m in revenue per annum and provide services to over 16,000 education and public sector customers globally.We are striving to be recognised as the global leader in Education and Public Sector...


  • West Malling, Kent, United Kingdom CRG Full time

    Job Title: Quantity SurveyorWe are seeking a highly skilled Quantity Surveyor to join our team at CRG in Kent. As a key member of our construction team, you will be responsible for managing project costs, ensuring efficient resource use, and maintaining accurate financial reporting.The ideal candidate will have proven experience in quantity surveying within...


  • West Malling, Kent, United Kingdom ESD Recruitment Full time

    Project Management OpportunityESD Recruitment is hiring a Construction Operations Director to lead residential groundwork projects in Kent. The ideal candidate will have extensive experience in contract management, construction processes, and leadership. This role offers a challenging opportunity to drive project success and contribute to the growth of our...


  • West Malling, Kent, United Kingdom Vistry Group Full time

    About Vistry GroupWe are a leading housebuilder with a reputation for delivering high-quality homes and exceptional customer service.Job DescriptionRole OverviewThis is an exciting opportunity to join our team as a Senior Technical Operations Specialist, based in Kings Hill, West Malling. As a key member of our technical operations team, you will play a...


  • West Malling, Kent, United Kingdom Commercial Services Group Full time

    About the Role:We are seeking an experienced Director of Procurement Operations to lead our procurement function. As a key member of our team, you will be responsible for developing and implementing strategic procurement plans that deliver best value commercially while aligning with our social value and sustainability goals.Your Key Responsibilities:Lead...


  • West Malling, Kent, United Kingdom Commercial Services Group Full time

    Are you an experienced HR professional with a passion for leadership and strategic planning? Commercial Services Group (CSG) is seeking a dedicated HR Operations Manager to join our team.About the RoleAs an HR Operations Manager, you will play a vital role in leading our People Partner function, ensuring the smooth operation of all aspects related to...