Senior Coffee Store Operations Manager

4 weeks ago


West Malling, Kent, United Kingdom Goldex Investments Group Ltd Full time

Career Opportunity: Senior Coffee Store Operations Manager

About Goldex Investments Group Ltd

Goldex Investments Group Ltd is a leading multi-brand company with stores throughout the South East of England. Our company culture values employee development and customer satisfaction.

Job Summary

We are seeking an experienced Senior Coffee Store Operations Manager to oversee the daily operations of our Costa Coffee store in [location]. As a key member of our team, you will be responsible for ensuring excellent customer service, maintaining high standards of quality and efficiency, and driving sales growth.

Key Responsibilities:
  • Maintain a clean and welcoming store environment, adhering to Goldex Investments Group Ltd's brand standards
  • Develop and implement strategies to improve customer satisfaction, increase sales, and enhance team performance
  • Manage store finances, including budgeting, forecasting, and inventory control
  • Lead and motivate a high-performing team, providing coaching and training opportunities to develop their skills
  • Ensure compliance with health and safety regulations, as well as company policies and procedures
Requirements

To succeed in this role, you will need:

  • A proven track record in coffee shop or hospitality management, with experience in leadership and team development
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
  • Flexibility to work varied shifts, including weekends and holidays
What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary of £45,000 - £55,000 per annum, depending on experience
  • A generous benefits package, including staff discounts, pension scheme, and annual leave
  • Ongoing training and development opportunities to enhance your skills and career prospects
About You

We are looking for a motivated and results-driven individual who is passionate about delivering exceptional customer experiences. If you have a passion for coffee, a talent for leadership, and a drive to succeed, we want to hear from you


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